--- title: "User Perception Survey" ocid: "ocds-h6vhtk-059d28" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059d28" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-059d28.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-059d28.json" source: "Find A Tender Service" current_stage: "Award" buyer: "NPL MANAGEMENT LIMITED" published: "2026-02-18" --- # User Perception Survey Buyer: NPL MANAGEMENT LIMITED Current stage: Award OCID: ocds-h6vhtk-059d28 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059d28) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-059d28.json) ## Summary The procurement process for the "User Perception Survey" was conducted by NPL Management Limited, a public undertaking based in Teddington, United Kingdom. The industry category covered includes business services such as law, marketing, consulting, and recruitment, with laboratory and optical equipment as additional classifications. The procurement lifecycle has been completed, with the contract awarded to Pye Tait Ltd on 18th February 2026. Proceedings began with an open competition procedure below the threshold, and the contract period extends from 18th February 2026 to 18th October 2026. Key tasks involve collecting user feedback through a pilot and main survey, aimed at enhancing customer engagement and satisfaction metrics for internal evaluations. Business entities interested in similar future opportunities will find this process relevant, particularly those capable of providing digital survey solutions with GDPR compliance. This tender provides growth prospects for firms specialising in customer feedback solutions, data analysis, and project management, especially those with expertise in digital survey delivery. Businesses focused on consulting, marketing, and research can effectively compete for such contracts due to the range of services involved, such as developing pilot questionnaires, data analysis, and reporting insights to NPL. The open competition and emphasis on quality over cost present opportunities for SMEs and larger enterprises alike, with a total of eight bids received indicating strong interest in this sector. Engagement from diverse businesses could lead to further tenders based on the successful execution of this project, paving the way for annual survey initiatives by NPL Management Limited. ## Notice The requirement is for the provision of services to design, deliver, and report on a customer feedback survey for NPL. Pilot Survey Develop and administer a pilot questionnaire to test quality, clarity, and response rates. Analyse pilot data and provide recommendations for improvements. Participate in a gate review to assess data quality and return rates before proceeding to the main survey. Main Survey Implement the revised questionnaire following the pilot review. Collect and analyse responses to generate quantifiable metrics. Produce a comprehensive report summarising findings, including customer engagement, satisfaction, impact on client outcomes, and communication effectiveness. Provide actionable insights for continuous improvement. Supply Requirements: Surveys must be delivered digitally (online platform) with secure data handling compliant with UK GDPR. Supplier must provide project management, data analysis, and reporting services. All outputs to be supplied in agreed formats (e.g., Excel datasets, PDF reports). ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/014916-2026 | | Notice type | UK7 - Contract Details Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Below threshold - open competition | | Tender suitability | SME, VCSE | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Feb 2026 | | Submission deadline | 3 Oct 2025 | | Future notice date | Not specified | | Award date | 24 Nov 2025 | | Contract period | 25 Nov 2025 - 18 Oct 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £65,000 | | Lots value | £65,000 | | Awards value | £52,950 | | Contracts value | £52,950 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | NPL MANAGEMENT LIMITED | | Locality | TEDDINGTON | | Post town | Twickenham | | Postcode | TW11 0LW | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI7 Outer London - West and North West | | ITL 3 | TLI75 Hounslow and Richmond upon Thames | | Local authority | Richmond upon Thames | | Electoral ward | Teddington | | Westminster constituency | Twickenham | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | PYE TAIT | ## CPV Codes ### Divisions - 38 - Laboratory, optical and precision equipments (excl. glasses) - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 38000000 - Laboratory, optical and precision equipments (excl. glasses) - 79000000 - Business services: law, marketing, consulting, recruitment, printing and security ## Release History - 18 Feb 2026 at 15:51 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/014916-2026 - 16 Dec 2025 at 11:39 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/083269-2025 - 18 Sep 2025 at 12:28 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/057713-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/014916-2026 18th February 2026 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/083269-2025 16th December 2025 - Contract details notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/057713-2025 18th September 2025 - Tender notice on Find a Tender - https://lupc.bravosolution.co.uk/web/login.shtml The Authority using the LUPC Bravo e-tender portal to conduct the procurement process. All Bidders must register their company via the LUPC Bravo Portal. This can be done via the following link https://lupc.bravosolution.co.uk/web/login.shtml Any issues surrounding access and functionality of the LUPC Bravo System must be directed to Bravo Helpdesk on 44 800 069 8630 or email help@bravosolution.co.uk ## Notice URLs - http://www.npl.co.uk - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059d28. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-059d28.json.