--- title: "COR25199 Telephony Services" ocid: "ocds-h6vhtk-059e5c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059e5c" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-059e5c.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-059e5c.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "TORBAY COUNCIL" published: "2026-01-20" --- # COR25199 Telephony Services Buyer: TORBAY COUNCIL Current stage: Planning OCID: ocds-h6vhtk-059e5c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059e5c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-059e5c.json) ## Summary Torbay Council is currently in the planning stage of a procurement process for a project titled "COR25199 Telephony Services", aimed at overhauling its entire telephony system across its estate and a wholly owned company, SWISCo Ltd. This process is classified under the telecommunications services industry (CPV 64200000) and focuses on the UKK42 region, specifically Torquay in the United Kingdom. The current phase involves a market-engagement exercise with a due date of 27 January 2026. The Council is scheduled to gather technical insights from potential suppliers, particularly in relation to Microsoft Teams telephony and contact centre integrations, with intentions to publish the actual tender within 2026. This engagement represents a promising opportunity for businesses, especially those specialising in telephony solutions and related services, to align themselves with the Council's goals and secure a significant contract. Small and medium-sized enterprises (SMEs) are encouraged to participate as they meet suitability requirements. The process aims to result in the implementation of a sophisticated internal telephony system by April 2027, potentially elevating the selected supplier's market position by enhancing their portfolio with a notable project in the public sector. Business growth could be bolstered for those offering state-of-the-art communication technologies, ensuring a comprehensive and effective transition for the Council's telephony systems. ## Notice Torbay Council are seeking to appoint a supplier for the provision of Telephony software and associated services for the entire council. From April 2027 at the latest, Torbay Council are exploring a new internal telephony system across its entire estate and its wholly owned Company, SWISCo Ltd. This will need to be installed, set up and tested before that start date to ensure it is ready to go live at the point of switchover. Alongside this, a fully featured contact centre will need to be acquired. The contract dates provided are an estimated time period and may change following this expression of interest. ### Planning Information Torbay Council are undertaking a market‑engagement exercise to gather technical insight into the current telephony landscape. The information collected will be used to inform the technical aspect of a tender specification with an intention to publish the tender later this year. Torbay Council will allocate time slots for two suppliers, on a first come first serve basis, to provide technical information relating to telephony solutions, however the Authority reserves the right to invite further suppliers if required. The authority are seeking insight in relation to Microsoft Teams telephony and Contact Centre integrations in relation to the Connect, Extend, and Unify models offered by Microsoft. Please note that this activity is strictly for information‑gathering on technical aspects and discussions relating to commercial activity will not be permitted. Please contact Ryan.Guy@torbay.gov.uk to schedule. In order to provide unrestricted, full, direct and free of charge access to the EOI Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/004722-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Jan 2026 | | Submission deadline | Not specified | | Future notice date | 20 Jun 2026 | | Award date | Not specified | | Contract period | 31 Mar 2027 - 1 Apr 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £400,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TORBAY COUNCIL | | Locality | TORQUAY | | Post town | Torquay | | Postcode | TQ1 3DR | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK4 Devon | | ITL 3 | TLK42 Torbay | | Local authority | Torbay | | Electoral ward | Tormohun | | Westminster constituency | Torbay | | Delivery location | TLK42 Torbay | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services ### Codes - 64200000 - Telecommunications services ## Release History - 20 Jan 2026 at 11:38 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/004722-2026 - 19 Sep 2025 at 14:53 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/058220-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/004722-2026 20th January 2026 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/058220-2025 19th September 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - http://www.torbay.gov.uk/ - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059e5c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-059e5c.json.