---
title: "CPF - Dynamics Customer Engagement, F&O Support & Maintenance Managed Service"
ocid: "ocds-h6vhtk-059eba"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059eba"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-059eba.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-059eba.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "A2DOMINION GROUP"
published: "2026-02-03"
---

# CPF - Dynamics Customer Engagement, F&O Support & Maintenance Managed Service

Buyer: A2DOMINION GROUP  
Current stage: Award  
OCID: ocds-h6vhtk-059eba

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059eba)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-059eba.json)

## Summary

The procurement process titled "CPF - Dynamics Customer Engagement, F&O Support & Maintenance Managed Service," was initiated by the A2Dominion Group, a public authority under sub-central government, located at The Point, 113 Uxbridge Rd, London. This tender falls under the industry category of software package and information systems and involves services crucial for maintaining and supporting Dynamics Customer Engagement. The location specified for contractual obligations is London, United Kingdom. Initiated through a competitive flexible procedure, the process reached the award stage on 3rd February 2026, with a contract period anticipated to begin on 1st May 2026 and extend potentially until 30th April 2031, including renewal options.

This tender presents a significant opportunity for businesses specialising in network operating system software packages and related services, particularly those with capabilities in maintaining and supporting complex software solutions. Large enterprises like Neo Technology Ltd, which was awarded the contract worth a gross amount of £1.5 million, notably benefit from such opportunities. The open procurement method encourages a wide range of bids, ensuring competitive pricing and quality outputs. While the opportunity might not favour SMEs as per the final stage bids analysis, organisations capable of delivering high-quality software support services could see considerable business growth by securing such contracts with public authorities.

## Notice

Competitive Flexible Procedure for Dynamics Customer Engagement, F&O Support & Maintenance Managed Service To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1011523320

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009600-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Feb 2026 |
| Submission deadline | 14 Nov 2025 |
| Future notice date | Not specified |
| Award date | 3 Feb 2026 |
| Contract period | 30 Apr 2026 - 30 Apr 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,250,000 |
| Lots value | £1,250,000 |
| Awards value | £1,250,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | A2DOMINION GROUP |
| Locality | LONDON |
| Post town | West London |
| Postcode | W5 5TL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI73 Ealing |
| Local authority | Ealing |
| Electoral ward | Walpole |
| Westminster constituency | Ealing Southall |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NEO TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 98 - Other community, social and personal services

### Codes

- 48000000 - Software package and information systems
- 48214000 - Network operating system software package
- 48216000 - Network connectivity terminal emulation software package
- 48219000 - Miscellaneous networking software package
- 48219100 - Gateway software package
- 98300000 - Miscellaneous services

## Release History

- 3 Feb 2026 at 16:05 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/009600-2026
- 22 Sep 2025 at 09:05 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/058361-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/009600-2026
  3rd February 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/058361-2025
  22nd September 2025 - Tender notice on Find a Tender

## Notice URLs

- https://www.delta-esourcing.com/delta/buyers/select/viewListStatus.html?id=JC9DD5YC5H
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1011523320
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-059eba. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-059eba.json.