---
title: "Tenants Satisfaction Measures Survey"
ocid: "ocds-h6vhtk-05a04e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a04e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a04e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a04e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LEICESTER CITY COUNCIL"
published: "2025-12-18"
---

# Tenants Satisfaction Measures Survey

Buyer: LEICESTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05a04e

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## Summary

Leicester City Council has awarded a contract for the "Tenants Satisfaction Measures Survey", which involves conducting an independent survey to assess tenant satisfaction with services provided by their landlords. This procurement falls under the services category, specifically survey services, and is relevant to the social housing sector. The contract was initiated under an open procurement method with below threshold - open competition. As of 18th December 2025, the award stage is complete, with Acuity Research & Practice, an SME based in Devon, serving as the supplier. The contract commenced on 10th November 2025 and is set to end on 9th November 2027, with options for up to two additional 12-month extensions at a total value of £102,468. This procurement process is linked to the regulatory requirements under the Social Housing (Regulation) Act 2023.

This tender presents significant opportunities for businesses specialising in data collection and analysis within the social housing sector. Companies with expertise in satisfaction surveys and tenant engagement, particularly those classified as SMEs, are well-positioned to compete for similar contracts. The requirement for consistent and regulatory-compliant survey services is crucial for public authorities aiming to enhance tenant satisfaction and service delivery, creating business growth potential for firms that can offer innovative survey methodologies and accurate data interpretation. Additionally, the focus on price and quality in the award criteria highlights the importance of cost-effective yet high-quality service provision.

## Notice

To undertake an independent satisfaction measures survey of the tenants at Leicester City Council to collect data on their opinions of, and attitudes towards, their landlords and the services provided, as well as to act as a baseline to compare future surveys against.

### Lot Information

Lot 1

Renewal: Initial term of two years plus extension totalled 2 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/084189-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Dec 2025 |
| Submission deadline | 13 Oct 2025 |
| Future notice date | Not specified |
| Award date | 10 Nov 2025 |
| Contract period | 10 Nov 2025 - 9 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £165,000 |
| Lots value | £165,000 |
| Awards value | Not specified |
| Contracts value | £85,390 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTER CITY COUNCIL |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE1 1FZ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF21 Leicester |
| Local authority | Leicester |
| Electoral ward | Castle |
| Westminster constituency | Leicester South |
| Delivery location | TLF21 Leicester |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH & PRACTICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 18 Dec 2025 at 10:15 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/084189-2025
- 23 Sep 2025 at 14:02 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/058955-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/084189-2025
  18th December 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/058955-2025
  23rd September 2025 - Tender notice on Find a Tender
- https://procontract.due-north.com/Advert?advertId=e7e16029-7698-f011-813a-005056b64545
  https://procontract.due-north.com/Advert?advertId=e7e16029-7698-f011-813a-005056b64545

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.leicester.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a04e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a04e.json.