---
title: "Information Technology Service Management (ITSM) Solution"
ocid: "ocds-h6vhtk-05a07f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a07f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a07f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a07f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ROTHERHAM BOROUGH COUNCIL"
published: "2025-09-23"
---

# Information Technology Service Management (ITSM) Solution

Buyer: ROTHERHAM BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05a07f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a07f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05a07f.json)

## Summary

Rotherham Borough Council has successfully awarded a contract for an Information Technology Service Management (ITSM) Solution. This procurement falls under the "goods" category within the software package and information systems industry and took place in the Rotherham area (region UKE31) in the United Kingdom. The procurement process moved to the award stage on 23rd September 2025, following the tender initiation and completion phases. The contract, valued at £66,834 GBP, began on 9th June 2025 and will conclude on 8th June 2026. The procurement was carried out using a method described as "Below threshold - unknown," and the primary supplier involved is INDUSTRIAL AND FINANCIAL SYSTEMS, IFS UK LTD.

This tender presents significant opportunities for businesses specialising in IT service management solutions, particularly those capable of providing comprehensive support for service desk operations and IT asset management. Companies that are well-suited to compete include those with expertise in managing software updates, user licensing, and maintaining essential IT configuration data. The awarded contract highlights the demand for robust systems supporting local government IT services, making it an attractive growth avenue for large-scale IT solution providers and those looking to expand their customer base within the public sector.

## Notice

The Council utilises the IFS Assyst IT Service Management (ITSM) system to support its service desk operations and IT asset management. This system is a business-critical application, underpinning the delivery of the Council's IT services by managing the inventory and lifecycle of IT assets, tracking incidents and changes, and maintaining key configuration and user data. Ongoing maintenance and support for the ITSM system are required, including software updates and user licensing management.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/059031-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Sep 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 21 May 2025 |
| Contract period | 8 Jun 2025 - 8 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £66,834 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROTHERHAM BOROUGH COUNCIL |
| Locality | ROTHERHAM |
| Post town | Sheffield |
| Postcode | S60 1AE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE34 Rotherham |
| Local authority | Rotherham |
| Electoral ward | Boston Castle |
| Westminster constituency | Rotherham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INDUSTRIAL AND FINANCIAL SYSTEMS, IFS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 23 Sep 2025 at 16:07 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/059031-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/059031-2025
  23rd September 2025 - Contract details notice on Find a Tender

## Notice URLs

- http://www.ifs.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.rotherham.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a07f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a07f.json.