---
title: "Unified Communications and Contact Centre Solution"
ocid: "ocds-h6vhtk-05a165"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a165"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a165.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a165.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "TRAFFORD COUNCIL"
published: "2025-09-24"
---

# Unified Communications and Contact Centre Solution

Buyer: TRAFFORD COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-05a165

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a165)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05a165.json)

## Summary

Trafford Council, a sub-central government public authority, is in the planning stage of a tender process for a "Unified Communications and Contact Centre Solution." The council is situated in Manchester, United Kingdom, region UKD34, and seeks to engage a strategic partner to provide a secure, robust communications solution. This project falls under the IT services industry category, as detailed by CPV code 72000000. A preliminary market engagement notice has been published with key information accessible via The Chest / Proactis platform, specifically under Project DN791882. The engagement milestone is scheduled, with details due by 17th October 2025. The procurement process is above threshold, indicating a significant contract, with services expected to commence on 9th January 2026 and conclude on 8th January 2031.

This tender presents a valuable growth opportunity for businesses specializing in IT services, particularly those experienced in developing and integrating Unified Communications systems. Such businesses could benefit from providing a solution that enhances resident engagement and streamlines internal communications for Trafford Council. Companies with expertise in software development, internet services, and support who can ensure seamless integration with existing digital platforms are well-suited to compete for this contract, enabling them to expand their portfolio and reinforce their presence in the public sector IT domain.

## Notice

Trafford Council are looking to identify and engage a strategic partner to deliver a secure, robust, and future-ready Unified Communications (UC) and Contact Centre solution. The solution must support Trafford Councils ambition to enhance resident engagement, streamline internal communications, and integrate seamlessly with their corporate digital platforms. Further details can be found within the attached market engagement brief on The Chest / Proactis - Project information - DN791882

### Planning Information

Further details can be obtained by accessing the project information contained on The Chest / Proactis as per Project information - DN791882

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/059394-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Sep 2025 |
| Submission deadline | Not specified |
| Future notice date | 17 Oct 2025 |
| Award date | Not specified |
| Contract period | 9 Jan 2026 - 8 Jan 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRAFFORD COUNCIL |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M32 0TH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Trafford |
| Electoral ward | Gorse Hill & Cornbrook |
| Westminster constituency | Stretford and Urmston |
| Delivery location | TLD3 Greater Manchester |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 24 Sep 2025 at 14:54 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/059394-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/059394-2025
  24th September 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a165. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a165.json.