--- title: "The Provision of Journey Planning, Mobile Ticketing and Mobile Application" ocid: "ocds-h6vhtk-05a238" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a238" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a238.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a238.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "WEST MIDLANDS COMBINED AUTHORITY" published: "2026-06-05" --- # The Provision of Journey Planning, Mobile Ticketing and Mobile Application Buyer: WEST MIDLANDS COMBINED AUTHORITY Current stage: Tender OCID: ocds-h6vhtk-05a238 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a238) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05a238.json) ## Summary The West Midlands Combined Authority (WMCA) is in the process of tendering for a significant contract titled "The Provision of Journey Planning, Mobile Ticketing and Mobile Application." This procurement is aimed at unifying transport-related digital solutions across the region, focusing on journey planning and mobile ticketing to streamline customer experiences. The tender is divided into three lots, covering journey planning, mobile ticketing backoffice solutions, and a mobile app. The procurement stage is currently active, with the submission deadline for tenders being the 6th of July 2026. This initiative promises significant potential benefits for improving public transport utility in the region, aligning with the strategic transport objectives of Transport for West Midlands (TfWM). The contract, considered a major services procurement, will be conducted through an open competitive procedure, offering substantial opportunities for businesses in Birmingham and the broader UKG region. This tender presents a substantial growth opportunity for businesses involved in custom software development, system and support services, and transport technology solutions. Small and medium-sized enterprises (SMEs) are particularly encouraged to apply, with the procurement process structured to accommodate competitive flexibility. Successful bidders will benefit not only from a contract potentially totalling over £5 million but also from the opportunity to influence and enhance the digital mobility landscape in a major UK region. The division into lots allows businesses specialising in specific areas, such as app development or ticketing systems, to leverage their expertise and enhance their portfolio through collaboration with a major public authority. ## Notice The West Midlands Travel App (WMTA) Project aims to replace our current fragmented transport information with a simple, trusted, and dependable digital solution. Acting for its customers, Transport for West Midlands (TfWM) seeks a unified platform that simplifies the end-to-end customer experience for journey planning and mobile ticketing. By providing intelligent journey planning, accurate live updates, and easy mobile ticketing, the solution supports TfWM's strategic objective to increase the use of public transport. This initiative is a foundational step towards delivering a cohesive and modern transport network, supporting bus franchising goals and our Local Transport Plan. The platform's ability to be a reliable, day-to-day tool for customers will allow TfWM to capture more valuable insights into customer behaviour, thereby supporting future enhancements and investment. ### Lot Information Journey Planning A journey planning solution is required to provide customers with comprehensive, real-time, and multi-modal journey planning information. It shall include search filtering options that enable customers to identify journeys that best meet their needs, including accessible journey options. Renewal: Contract can be extended for one 12 month period only, taking the maximum term up to 4 years. Mobile Ticketing Backoffice Solution The mobile ticketing solution will provide a backend solution (MTBS) that must securely manage all core ticketing system functions. It will serve as the backend system for ticketing lifecycles, payment processing, customer accounts and configurable commercial logic. The MTBS will handle all the critical account, product, ticketing, payment and support functions that are utilised by customers through TfWM apps and websites, with the ability to be expanded into other retail channels. Renewal: Contract can be extended for one 12 month period only, taking the maximum term up to 4 years. Mobile App The app will be TfWM's primary customer-facing solution, providing a seamless and secure experience for customers to plan their journeys and purchase products on iOS and Android devices. These functions will be supported by additional features such as account management (personal details, payment details, communication preferences), help & support, and access to additional travel related information. The new mobile app shall support all features and capabilities of journey planning and mobile ticketing as outlined in the specification and requirements documents. Renewal: Contract can be extended for one 12 month period only, taking the maximum term up to 4 years. ### Planning Information To express and interest and participate in this market engagement, please complete the Microsoft Form (link below): https://forms.office.com/e/gXYTVgUd2H The link may need to be copied into a web browser. It will not be possible to submit your response after midday on 2 December 2025. Please note, any data provided within the Form is for information purposes only and will not be assessed or form part of the tender process. Completion of the form is voluntary and will not be used to limit competition in any way. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/053252-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Competitive flexible procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Jun 2026 | | Submission deadline | 6 Jul 2026 | | Future notice date | 6 May 2026 | | Award date | Not specified | | Contract period | 10 Nov 2026 - 9 Nov 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £4,376,212 | | Lots value | £4,376,212 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WEST MIDLANDS COMBINED AUTHORITY | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B19 3SD | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Newtown | | Westminster constituency | Birmingham Ladywood | | Delivery location | TLG West Midlands (England), TLG3 West Midlands | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72230000 - Custom software development services - 72250000 - System and support services ## Release History - 5 Jun 2026 at 10:38 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/053252-2026 - 24 Apr 2026 at 13:12 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/037621-2026 - 18 Nov 2025 at 10:35 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/074655-2025 - 25 Sep 2025 at 13:25 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/059741-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/053252-2026 5th June 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/037621-2026 24th April 2026 - Pipeline notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/074655-2025 18th November 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/059741-2025 25th September 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://forms.office.com/e/gXYTVgUd2H - https://procontract.due-north.com/ - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.wmca.org.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a238. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a238.json.