--- title: "Taff Telecoms Project 2025" ocid: "ocds-h6vhtk-05a472" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a472" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a472.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a472.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "TAFF HOUSING ASSOCIATION" published: "2025-09-29" --- # Taff Telecoms Project 2025 Buyer: TAFF HOUSING ASSOCIATION Current stage: Tender OCID: ocds-h6vhtk-05a472 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a472) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05a472.json) ## Summary Taff Housing Association, based in Cardiff, is inviting tenders for the "Taff Telecoms Project 2025," aimed at upgrading their current telecommunication systems to a more advanced solution. The procurement process is in the Tender stage, under an open competition method for services in the telecommunications equipment and supplies sector. The procurement, adhering to Welsh devolved regulations, involves a project with a gross value of £80,000. The tender submission deadline is 28th November 2025, and the contract is set to commence on 31st January 2026, lasting initially for three years with an option to extend for up to 24 more months annually. This tender presents growth opportunities for businesses specialising in telecoms solutions, particularly those capable of integrating AI, automation, and omnichannel capabilities. SMEs with experience in IT services and software development are well-positioned to benefit from this project, as Taff Housing seeks innovations that enhance operational efficiency, customer experience, and cost management. Companies that can demonstrate financial viability, adherence to GDPR and cybersecurity standards, and a commitment to sustainability and social value will be particularly competitive. The project offers avenues for establishing long-term relationships with Taff Housing Association, an organisation focused on public undertaking and community impact. ## Notice Taff are seeking to upgrade its current telecoms solution to a more advanced solution as a strategic move that aligns with our goals of enhancing efficiency, improving customer experience, and driving down costs. Taff currently has a traditional IP telephony solution, with limited functionality, a basic Call Centre, reception, call groups, direct dial and some fixed lines with handsets for some locations. Taff currently use 8x8 with a mixture of licencing to fulfil their needs, the current contract is due for renewal 1st November 2025, at which point it will be convert to a rolling monthly contract, Taff will require a solution at the earliest possible opportunity. The contract shall be for an initial period of three (3) years from with the option to extend for a further period of up to twenty-four months, on an annual basis. Objective To enhance customer service and operational efficiency through a robust telecoms solution that integrates advanced technologies and supports seamless communication across multiple channels, to deliver superior service, optimized operations, sustainable growth and cost efficiencies. Outcomes: 1. Enhanced Efficiency: The solution should integrate advanced technologies such as AI, automation, and omnichannel capabilities, to streamline operations, reduce manual workloads, offer enhanced analytics, and enable faster response times. 2. Improved Customer Experience: Customer expectations are continually evolving, and providing exceptional service is paramount to Taff, and an advanced telecom solutions should offer seamless omnichannel support, ensuring customers can interact with us through their preferred channels (voice, email, chat, social media) without losing context. AI-powered chatbots provide 24/7 support, handling routine inquiries and escalating complex issues to human agents, resulting in quicker resolutions, personalized interactions, and higher customer satisfaction. Language support across all channels, including automated translation capability. 3. Cost Reduction: Cost savings, by integrating AI and automation, reducing the need for manual intervention, rationalising phone lines and services, lowering operational costs, the addition of features like call masking and call recording ensure compliance and reduce the risk of costly data breaches. The efficient management of Direct Dial-In (DDI) lines and integration with existing systems, such as Microsoft Teams and Taff's Housing Management Solution "Rubixx", further optimizing resources and reducing overheads. 4. Analytics: The solution should provide comprehensive insights into telecommunication activities, enabling Taff to optimize their communication strategies, improve customer service, and enhance operational efficiency. 5. Future-Proofing: Ensure Taff remains agile and adaptable to future technological advancements, with scalable and flexible systems allow us to grow and evolve without the need for frequent overhauls. ### Lot Information Lot 1 Renewal: The contract shall be for an initial period of three (3) years from with the option to extend for a further period of up to twenty-four months, on an annual basis. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/060686-2025 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Below threshold - open competition | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Sep 2025 | | Submission deadline | 28 Nov 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Jan 2026 - 31 Jan 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £60,000 | | Lots value | £60,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TAFF HOUSING ASSOCIATION | | Locality | CARDIFF | | Post town | Cardiff | | Postcode | CF5 2ED | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL52 Cardiff and Vale of Glamorgan | | Local authority | Cardiff | | Electoral ward | Llandaff | | Westminster constituency | Cardiff West | | Delivery location | Not specified | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 32 - Radio, television, communication, telecommunication and related equipment - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages - 32500000 - Telecommunications equipment and supplies - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 29 Sep 2025 at 16:16 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/060686-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/060686-2025 29th September 2025 - Tender notice on Find a Tender - https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=347324 Statement of Requirements for Comprehensive Telecoms Solution for Taff Housing. Background: Taff are seeking to upgrade its current telecoms solution to a more advanced solution as a strategic move that aligns with our goals of enhancing efficiency, improving customer experience, and driving down costs. Taff currently has a traditional IP telephony solution, with limited functionality, a basic Call Centre, reception, call groups, direct dial and some fixed lines with handsets for some locations. Taff currently use 8x8 with a mixture of licencing to fulfil their needs, the current contract is due for renewal 1st November 2025, at which point it will be convert to a rolling monthly contract, Taff will require a solution at the earliest possible opportunity. The Contract: The contract shall be for an initial period of Three (3) years from with the option to extend for a further period of up to twenty-four months, on an annual basis. ## Notice URLs - https://taffhousing.co.uk/ - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a472. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a472.json.