---
title: "Customer Feedback Platform"
ocid: "ocds-h6vhtk-05a4bf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a4bf"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a4bf.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a4bf.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CHELMER HOUSING PARTNERSHIP LIMITED"
published: "2025-09-30"
---

# Customer Feedback Platform

Buyer: CHELMER HOUSING PARTNERSHIP LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-05a4bf

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a4bf)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05a4bf.json)

## Summary

The procurement process managed by Chelmer Housing Partnership Limited, a sub-central government public authority based in Chelmsford, involved the acquisition of a Customer Feedback Platform. This platform, provided by Reputation.com, is designed to enhance customer satisfaction through targeted surveys and continuous improvement of services. The procurement was executed via a direct method, specifically without competition, falling below the financial threshold. The contract, valued at £50,000 gross, covers the provision of communication software packages and is active for the period from 9th December 2025 to 8th December 2026. The contract was awarded in the location within the UK's Eastern region, marked as UKH3, with the award officially dated 7th March 2025.

This tender presents growth opportunities primarily for small and medium-sized enterprises (SMEs) specialising in software solutions for communication and feedback. Given the procurement process was conducted directly and without competition, businesses with a proven track record in customer feedback solutions, like Reputation.com, may have an advantageous position. Firms capable of offering innovative enhancements to customer feedback and communication systems could find similar opportunities with other public sector bodies, particularly those seeking to demonstrate responsiveness to customer feedback and improve service efficiency.

## Notice

Reputation.com is our current provider of a Customer Feedback Platform, This platform enables us to survey our customers on our services to see how satisfied they are and review their feedback to make continuous improvement on our processes, along with showing that we are listening to them.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/060806-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Sep 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 7 Mar 2025 |
| Contract period | 9 Dec 2025 - 8 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £41,666 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHELMER HOUSING PARTNERSHIP LIMITED |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM2 5LB |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Chelmer Village and Beaulieu Park |
| Westminster constituency | Chelmsford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | REPUTATION.COM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package

## Release History

- 30 Sep 2025 at 10:34 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/060806-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/060806-2025
  30th September 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://reputation.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a4bf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a4bf.json.