---
title: "Provision of Ticket Issuing Systems"
ocid: "ocds-h6vhtk-05a4ec"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a4ec"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a4ec.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a4ec.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSPORT UK EAST MIDLANDS LIMITED"
published: "2025-10-30"
---

# Provision of Ticket Issuing Systems

Buyer: TRANSPORT UK EAST MIDLANDS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-05a4ec

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a4ec)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05a4ec.json)

## Summary

The procurement process, initiated by Transport UK East Midlands Limited, was for the provision of Ticket Issuing Systems aimed at equipping ticket offices and onboard (mobile) operations. Initially, the tender went through a direct award to Worldline IT Services UK Limited due to the urgent need to replace the incumbent service provider who withdrew from the UK market. This procurement, involving services valued at £7,494,848, is governed by UK legislation and is set within the private utility sector. The contract period starts on 1st November 2025 and can extend up to 31st October 2032, covering multiple regions across the United Kingdom. Notably, there was a brief administrative issue leading to tender cancellation and re-publication on 30th October 2025 to amend contact details.

Given this scenario, significant business opportunities are available, particularly for companies specializing in ticket-issuing technology and support services. For large-scale service providers with expertise in transport and ticketing solutions, this tender allows for growth by leveraging the urgent need for replacement services. The direct award method underlines the necessity for reliability and quick deployment, offering a stable and long-term business relationship with a substantial client like Transport UK East Midlands. This procurement is particularly suited to established suppliers capable of managing comprehensive ticketing systems across various geographic regions in the UK.

## Notice

Transport UK East Midlands Limited intends to Direct Award to Worldline for the provision of Ticket Issuing Systems (TIS) for ticket offices and onboard (mobile) operations, including associated software, installation, training, and maintenance.

### Procurement Information

The incumbent has announced withdrawal from the UK rail ticketing market. This unforeseeable event, not attributable to Transport UK East Midlands Limited, leaves insufficient time to run and implement a competitive procedure before support ends. To avoid interruption to ticket retailing and revenue protection, Transport UK East Midlands Limited will make a direct award to Worldline for the supply, installation and support of Ticket Office and Mobile (onboard) Ticket Issuing Systems.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/069831-2025 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Sep 2025 |
| Contract period | 1 Nov 2025 - 31 Oct 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £7,494,848 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Cancelled |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT UK EAST MIDLANDS LIMITED |
| Additional buyers | Missing |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC4A 3AG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Castle Baynard |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WORLDLINE IT SERVICES |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 34 - Transport equipment and auxiliary products to transportation
- 42 - Industrial machinery
- 50 - Repair and maintenance services

### Codes

- 30144200 - Ticket-issuing machines
- 34980000 - Transport tickets
- 42991230 - Ticket printers
- 50316000 - Maintenance and repair of ticket-issuing machinery

## Release History

- 30 Oct 2025 at 15:49 - TenderCancellation - UK12 - Procurement Termination Notice - https://www.find-tender.service.gov.uk/Notice/069831-2025
- 30 Sep 2025 at 12:58 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/060893-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/069831-2025
  30th October 2025 - Procurement termination notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/060893-2025
  30th September 2025 - Transparency notice on Find a Tender

## Notice URLs

- https://worldline.com/en-gb/home
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a4ec. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a4ec.json.