---
title: "Supply, Installation and On-Going Support and Maintenance of Total Connect"
ocid: "ocds-h6vhtk-05a51a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a51a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a51a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a51a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CAERPHILLY COUNTY BOROUGH COUNCIL"
published: "2025-09-30"
---

# Supply, Installation and On-Going Support and Maintenance of Total Connect

Buyer: CAERPHILLY COUNTY BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05a51a

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## Summary

Caerphilly County Borough Council has recently completed a procurement process for the "Supply, Installation and On-Going Support and Maintenance of Total Connect," targeting the services industry with a focus on information technology. The procurement, executed without reopening competition, was conducted under the Crown Commercial Services (CCS) G Cloud 14 framework, adhering to Regulation 33 of the Public Contracts Regulations 2015. The contract, awarded to TotalMobile, was signed on 30th September 2025, and encompasses the provision of SaaS licenses for various IT services, including mobile working, scheduling, and order management, to be implemented at Penallta House, Tredomen Park, Ystrad Mynach, UKL16.

This tender presents substantial opportunities for businesses specialising in IT services, particularly those capable of offering comprehensive software solutions and ongoing maintenance. While the contract was directly awarded to a large-scale supplier, it outlines a potential option to incorporate an asset management module, indicating opportunities for future engagement and collaboration with smaller tech firms. Companies providing innovative solutions in IT infrastructure and management would find this arena fruitful for exploring partnerships or subcontracting arrangements, fostering substantial growth avenues by aligning with public sector projects.

## Notice

Supply, Installation and On-Going Support and Maintenance of Total Connect for use by the Council's Housing department. Including Mobile Working, Scheduling, Order Management & analytics.

### Lot Information

Lot 1

Caerphilly CBC direct awarded a contract to Total Mobile Ltd under the Crown Commercial Services (CCS) G Cloud 14 framework for the Supply, Installation and On-Going Support and Maintenance of Total Connect. The contract includes SaaS licences for Mobile Working, Scheduling, Order Management & analytics and professional services.

Options: Caerphilly CBC reserve the right to purchase the asset management module if required during the contract period.

### Procurement Information

This contract was awarded via direct call-off under a pre-established framework agreement in accordance with Regulation 33 of the Public Contracts Regulations 2015. All terms were set out in the framework and the supplier was selected without reopening competition.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/060963-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Sep 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Sep 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,565,218 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAERPHILLY COUNTY BOROUGH COUNCIL |
| Locality | HENGOED |
| Post town | Cardiff |
| Postcode | CF82 7PG |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL53 Gwent Valleys |
| Local authority | Caerphilly |
| Electoral ward | Ystrad Mynach |
| Westminster constituency | Caerphilly |
| Delivery location | TLL16 Gwent Valleys |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOTALMOBILE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services
- 72267100 - Maintenance of information technology software

## Release History

- 30 Sep 2025 at 14:19 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/060963-2025

## Notice URLs

- https://www.caerphilly.gov.uk
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0272

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a51a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a51a.json.