--- title: "How can technology help people overcome barriers to accessing key online services?" ocid: "ocds-h6vhtk-05a5df" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a5df" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a5df.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a5df.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "SCOTTISH GOVERNMENT" published: "2025-10-01" --- # How can technology help people overcome barriers to accessing key online services? Buyer: SCOTTISH GOVERNMENT Current stage: Tender OCID: ocds-h6vhtk-05a5df [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a5df) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05a5df.json) ## Summary The Scottish Government is currently inviting tenders for a project titled "How can technology help people overcome barriers to accessing key online services?" This procurement process focuses on innovative IT services within the industry category of consulting, software development, Internet, and support. Aimed at addressing digital inclusion, it particularly seeks solutions for individuals with limited digital skills or confidence, residing within the UK. The tender is at the stage of submission, with an open procedure and the closing date for submissions set on 29th October 2025. Interested parties are encouraged to submit electronically, and the tender's total estimated value is £1,000,000. This tender provides an excellent opportunity for businesses focused on technology solutions, particularly those specialising in user-centred design for digital services. Companies that excel in creating innovative solutions for education, financial tools, or general online service accessibility would be well suited to compete. Participating in this tender could stimulate business growth by partnering with a key government authority, potentially expanding market presence while contributing to solving societal challenges. The involvement in CivTech’s accelerator program further enhances the potential for business growth by helping develop scalable solutions that could be marketed globally. ## Notice Despite the success of programmes such as Connecting Scotland, many individuals still struggle to access essential services because of low digital skills, limited confidence, or a lack of access to devices and connectivity. This Challenge seeks innovative, user-centred solutions that focus on people who may have some access to devices or connectivity but face barriers in using digital services safely and effectively. Proposals should address varied user needs, helping individuals engage with services including financial tools, education and employment. Connectivity and devices matter - but skills and confidence are critical to unlocking meaningful digital inclusion. ### Lot Information Lot 1 About CivTech CivTech's mission is to drive daring and innovation in the public sector by collaboratively solving Challenges that make people's lives better - and in doing so create generations of sustainable, high growth businesses. CivTech brings together public sector expertise and private sector innovation to solve real problems, develop new products, and deliver better, faster and easier services for everyone. Central to the approach is co-production with the citizen. Part of the Scottish Government's Digital Directorate, CivTech's approach is helping transform public sector engagement with tech and innovation, delivering significant benefits to public services, producing genuine uplifts for the Scottish economy - and along the way, making lives better. Across the country there are problems public sector organisations would like to solve and in the current environment the need for smart, efficient and effective products has never been greater. The Scottish Government is aware innovation is a good way to create them and is committed to ensuring a large part of its tech spend goes to innovative businesses - whatever stage they're at, or size they are.. This is where CivTech comes in. The CivTech Innovation Flow is designed to create products as quickly and effectively as possible, and uses a true Accelerator model at the heart of its Innovation Flow model. For you - whether you're an individual, team or company - it's an opportunity to take on a Challenge, solve it, and win contracts with a blue-chip public sector organisation. You'll build a product, and a business to take it as far as possible. Because here's the kicker: the Challenges we issue aren't 'single organisation' problems - most of the problems we are solving exist worldwide. In short: Open Challenges are set. Any organisation, team or individual can respond. Applications are assessed, and shortlisted proposals go into an Exploration Stage where they're developed further together with the Challenge Sponsor and the CivTech [for which participating applicants are paid]. The best go through to the Accelerator - a period of intensive work to create the solution, and through CivTech's unique business growth workshop system, a business capable of taking the product to the world. Please visit our website for information on CivTech and how to get involved: https://www.civtech.scot/civtech-11-challenge-9-overcoming-barriers-to-accessing-key-online-services https://www.civtech.scot/how-to-apply-civtech-11 Renewal: This contract can be extended if required ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/061301-2025 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Oct 2025 | | Submission deadline | 29 Oct 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,000,000 | | Lots value | £1,000,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH GOVERNMENT | | Locality | GLASGOW | | Post town | Glasgow | | Postcode | G2 8LU | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Anderston/City/Yorkhill | | Westminster constituency | Glasgow North | | Delivery location | Not specified | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support - 75 - Administration, defence and social security services - 80 - Education and training services ### Codes - 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages - 48740000 - Foreign language translation software package - 72000000 - IT services: consulting, software development, Internet and support - 72600000 - Computer support and consultancy services - 75000000 - Administration, defence and social security services - 80000000 - Education and training services - 80400000 - Adult and other education services ## Release History - 1 Oct 2025 at 11:39 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/061301-2025 ## Notice URLs - http://www.scotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000811725 - https://www.civtech.scot/civtech-11-challenge-9-overcoming-barriers-to-accessing-key-online-services - https://www.civtech.scot/how-to-apply-civtech-11 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=811725 - https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482 - https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a5df. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a5df.json.