---
title: "Development of Jisc's Licensing Subscriptions Manager (LSM)"
ocid: "ocds-h6vhtk-05a65c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a65c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a65c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a65c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "JISC"
published: "2025-11-14"
---

# Development of Jisc's Licensing Subscriptions Manager (LSM)

Buyer: JISC  
Current stage: Award  
OCID: ocds-h6vhtk-05a65c

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## Summary

The procurement process led by Jisc, a public authority sub-central government agency based in Bristol, UK, involves the development of its Licensing Subscriptions Manager (LSM) platform. This project, titled “Development of Jisc’s Licensing Subscriptions Manager (LSM)”, falls under the industry category of IT services, including consulting, software development, and support. The procurement method employed is a direct award to Salesforce UK Limited, following a thorough Request for Information exercise after an unsuccessful bid via the Crown Commercial Service framework. The contracting phase began with the signing of a contract on 12th November 2025, with a completion date set for 11th November 2026.

This tender provides significant opportunities for businesses specialising in IT services, particularly those with expertise in Salesforce platform integrations. The migration to Salesforce Communications Cloud is a strategic initiative by Jisc, aiming to improve efficiencies across e-commerce and customer relationship management. Large-scale IT service providers will find this contract lucrative due to its complexity and the substantial budget involved, which is valued at £240,000. Businesses capable of developing multi-phase projects and handling intricate systems migrations are well-suited to contribute to Jisc’s digital transformation goals, thereby fostering business growth through innovation and strategic partnerships.

## Notice

Licensing Subscription Manager (LSM) is Jisc's ecommerce site that enables Further & Higher Education institutions and customers to search, purchase, and manage their subscriptions to e-books, e-journals, and databases negotiated by Jisc Licensing, and via its sister site www.chest.ac.uk, preferential licence agreements for software and online resources negotiated. It is the intention that the current LSM functionality is to be migrated to Salesforce Communications Cloud on Core, integrated with Jisc's Salesforce CRM, having product and pricing information configured in the Salesforce Enterprise Product Catalogue, and a new customer portal to be developed Salesforce Experience Cloud. The migration to Salesforce is an important strategic step for Jisc, with efficiency to be shared across Jisc directorates, gained from having customer relationship management (CRM), e-commerce and other data and workflows within one platform. The development is intended to be run in multiple phases; MVP (minimum viable product) Phase will be building and proving the end-to-end purchase of a subset of Chest products for a subset of customers in Salesforce. MMP (minimum marketable product) Phase will be building out the product model and purchasing journey to migrate all Chest products and go live to all customers.

### Procurement Information

(Copied and pasted from Transparency Notice Ref: Procurement identifier (OCID): ocds-h6vhtk-05a65c) Following an unsuccessful attempt in late 2024 to procure the required services via the Crown Commercial Service (CCS) Digital Outcomes 6 Framework (Ref: RM1043.8), where only two insufficient bids were received from over 3,500 framework suppliers, Jisc undertook a structured Request for Information (RFI) exercise to gain a clearer understanding of the market landscape and supplier capabilities. As a result of the RFI, Salesforce was identified in July 2025 as the supplier best positioned to meet Jisc's specific requirements. The intention was to proceed via a compliant Direct Award call-off through an authorised reseller under the NHS SBS Digital Workplace Solutions Framework (Ref: SBS/19/AB/WAB/9411). Although contract discussions were initiated, they could not be concluded before the expiry of the framework. Jisc subsequently sought to utilise the next iteration of the framework; however, its launch was delayed due to factors outside Jisc's control. In light of these circumstances, and to avoid further delay, increased costs, and potential disruption to service delivery, a direct award is now considered the most appropriate and proportionate route. This approach is supported by the prior market engagement and aligns with procurement principles of value for money, urgency, and continuity of service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/073987-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Nov 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Oct 2025 |
| Contract period | 12 Nov 2025 - 11 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £200,000 |
| Contracts value | £200,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | JISC |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 6NB |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Central |
| Westminster constituency | Bristol Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SALESFORCE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 14 Nov 2025 at 13:24 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/073987-2025
- 10 Oct 2025 at 12:02 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/064166-2025
- 2 Oct 2025 at 09:00 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/061555-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/073987-2025
  14th November 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/064166-2025
  10th October 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/061555-2025
  2nd October 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://www.jisc.ac.uk/
- http://www.salesforce.com
- https://www.jisc.ac.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a65c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a65c.json.