---
title: "IT Service Management (ITSM) System"
ocid: "ocds-h6vhtk-05a65e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a65e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a65e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a65e.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NORTHERN IRELAND ASSEMBLY"
published: "2025-10-02"
---

# IT Service Management (ITSM) System

Buyer: NORTHERN IRELAND ASSEMBLY  
Current stage: Planning  
OCID: ocds-h6vhtk-05a65e

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05a65e.json)

## Summary

The Northern Ireland Assembly is currently conducting a preliminary market engagement (PME) for an IT Service Management (ITSM) System, classified under IT software development services. This engagement is part of the planning stage of the procurement process, aimed at gathering market insights to develop a robust procurement strategy. The process involves a Supplier Information Session scheduled for 10 October 2025, followed by supplier demonstrations from 13 to 22 October 2025, all held online via Microsoft Teams. Feedback must be submitted by 24 October 2025. The planned contract is set to begin on 1 February 2026 and will run until 31 January 2030. The buying organisation is located in Belfast, United Kingdom, and is classified as a central government public authority.

This tender offers significant opportunities for businesses specialising in IT services. Specifically, companies with expertise in IT software development, implementation, support, and supply services would be well-suited to contribute to this project. Participation in this preliminary market engagement allows businesses to influence the development of the procurement specifications and strategies, providing a chance to align the project's needs with innovative solutions. Engaging in this process could position a business competitively for future contracts, making it an attractive opportunity for companies aiming to expand their footprint in public sector contracts in the UK.

## Notice

The Northern Ireland Assembly Commission are at the outset of preparing for robust, credible and transparent preliminary market engagement exercise to develop a deliverable and affordable option for the IT Service Management (ITSM) System. The purpose of this preliminary market engagement (PME) is to gather insights and feedback from the market to inform the development of the procurement strategy and specification for ITSM System, as well as assist the Assembly Commission to ensure that the most efficient and effective methods of procurement are considered. This is not a tender exercise; participation is optional and won't affect future procurement opportunities. Interested suppliers can download the questionnaire and must submit completed forms via the portal's messaging function by 3pm on Wednesday 8 October 2025. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-BELFAST:-IT-software-development-services./MQR24XEE85 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/MQR24XEE85

### Planning Information

•Supplier Information Session — 10 October 2025 via Microsoft Teams (60 minutes).
Purpose: provide background, scope and objectives, outline the timeline, explain the demonstration guidelines, Q&A.
•Supplier demonstrations — 13–22 October 2025 via Microsoft Teams (60 minutes).
Suppliers will demonstrate their ITSM solution features, indicative rollout plan, delivery model, integration approach, risks and potential issues, security/compliance and support/SLAs, an indicative range of costs for licensing, implementation, hosting and support.
•PME Questionnaire feedback – 24 October 2025
Suppliers should complete and return the requested information and feedback in the PME questionnaire provided.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/061558-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | 24 Oct 2025 |
| Award date | Not specified |
| Contract period | 1 Feb 2026 - 31 Jan 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £419,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHERN IRELAND ASSEMBLY |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT4 3XX |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Stormont |
| Westminster constituency | Belfast East |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212517 - IT software development services
- 72260000 - Software-related services
- 72261000 - Software support services
- 72262000 - Software development services
- 72263000 - Software implementation services
- 72268000 - Software supply services

## Release History

- 2 Oct 2025 at 09:05 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/061558-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/061558-2025
  2nd October 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.delta-esourcing.com/respond/MQR24XEE85
- https://www.delta-esourcing.com/tenders/UK-UK-BELFAST:-IT-software-development-services./MQR24XEE85
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a65e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a65e.json.