---
title: "WEC Customer Research"
ocid: "ocds-h6vhtk-05a7fb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a7fb"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a7fb.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a7fb.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE WATER SERVICES REGULATION AUTHORITY"
published: "2025-10-03"
---

# WEC Customer Research

Buyer: THE WATER SERVICES REGULATION AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-05a7fb

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## Summary

The procurement process for the "WEC Customer Research" has been completed by The Water Services Regulation Authority, a nationally recognised agency in the UK. This contract, valued at £90,100, was awarded on 5th September 2025 to Walnut Unlimited Limited. The primary focus of the procurement was on research services within the service category, particularly to aid the Delivery Body in understanding audience narratives across various socio-demographics and regions within the United Kingdom, including regions such as UKC, UKD, and UKG, among others. The procurement adopted a limited method without prior publication due to extreme urgency, inviting bidders from the CCS Research & Insights Framework. Although the initial lot was cancelled, the contract proceeded through an award stage.

This tender presents significant opportunities for businesses specialising in market research and insights, particularly those with a proven track record in managing large-scale research projects quickly. Small to medium-sized enterprises (SMEs) like Walnut Unlimited Limited, which excel in providing nuanced audience analysis and can handle varying narratives and messaging, would have been well-positioned for this contract. Such businesses can leverage this opportunity to expand their portfolio and establish relationships with government agencies for future research requirements.

## Notice

This contract is for customer research to inform the narrative that can be used by the Delivery Body from the outset - so the WEC can begin its work with a strong understanding of which narratives and messages have resonance with customers, and how that may differ across different customer/ audience groups based on socio-demographics, region, etc.

### Procurement Information

All bidders from CCS Research & Insights Framework were invited to participate

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/062177-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 4 Sep 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £90,100 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE WATER SERVICES REGULATION AUTHORITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4UA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WALNUT |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 3 Oct 2025 at 13:11 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/062177-2025

## Notice URLs

- https://www.ofwat.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a7fb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a7fb.json.