---
title: "IT Service Management Tool"
ocid: "ocds-h6vhtk-05a869"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a869"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a869.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a869.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE POLICE AND CRIME COMMISSIONER FOR NORTHUMBRIA"
published: "2025-10-06"
---

# IT Service Management Tool

Buyer: THE POLICE AND CRIME COMMISSIONER FOR NORTHUMBRIA  
Current stage: Award  
OCID: ocds-h6vhtk-05a869

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05a869.json)

## Summary

The procurement process for an "IT Service Management Tool" has been completed by the Police and Crime Commissioner for Northumbria, a body governed by public law responsible for public order and safety. The contract, which falls under the industry category of software packages and information systems, was notably awarded without prior publication, due to its classification as falling outside the directive's scope, using framework RM6098. This award procedure, categorised as the procurement of goods, was finalised on 28th August 2025. The main location for the project is within the North East England region (UKC), with XMA Limited securing the successful bid for supplying the IT solution, valued at £461,481. The tender stage has been marked as complete, with the only lot cancelled but ultimately awarded under a compliant route.

This contract provides a significant opportunity for businesses specialising in IT service management, particularly those capable of delivering comprehensive digital support tools, including software licences, maintenance, and customer support. Large companies like XMA Limited, which successfully won the contract, benefit from such procurement processes by enhancing their portfolio and reinforcing their presence in the IT service sector. Businesses focused on delivering robust and scalable IT solutions, especially those familiar with public sector frameworks and rapid deployment capabilities, would find this type of opportunity conducive to substantial growth. Smaller enterprises looking to scale up their operations could also benefit by forming partnerships or subcontracts with larger entities involved in such public procurement processes.

## Notice

IT Service Management Tool to support digital services across the organisation

### Lot Information

Lot 1

IT Service Management Tool to support digital services across the organisation, including licences, support and maintenance.

### Procurement Information

Award of this contract was completed under a compliant route via framework RM6098 - Provision of technology Products & Associated Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/062367-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Aug 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £461,481 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE POLICE AND CRIME COMMISSIONER FOR NORTHUMBRIA |
| Locality | NEWCASTLE |
| Post town | Newcastle upon Tyne |
| Postcode | NE12 8EW |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Longbenton & Benton |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | XMA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 6 Oct 2025 at 08:08 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/062367-2025

## Notice URLs

- https://www.northumbria.police.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a869. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a869.json.