---
title: "Provision of Contact Centre Solution"
ocid: "ocds-h6vhtk-05a8f4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a8f4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a8f4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a8f4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "AMPLIUS LIVING"
published: "2025-10-06"
---

# Provision of Contact Centre Solution

Buyer: AMPLIUS LIVING  
Current stage: Award  
OCID: ocds-h6vhtk-05a8f4

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05a8f4.json)

## Summary

The procurement process conducted by Amplius Living, a sub-central government public authority located in Kents Hill, United Kingdom, involved the "Provision of Contact Centre Solution". This process falls under the industry category of Software Package and Information Systems, with a focus on goods procurement. The procurement method was direct, executed below the threshold without competition. The award stage was completed, with the contract being signed on 8th September 2025. The active award to HybrIT Services Ltd commenced on 1st October 2025 and will run until 30th September 2026, covering several regions across the United Kingdom.

This tender provides a significant growth opportunity for large-scale firms specializing in software and information systems. The procurement's direct nature suggests limited competition, benefitting established companies such as HybrIT Services Ltd, who are well-suited for delivering contact centre solutions. Businesses capable of managing and implementing software solutions across multiple UK regions could find similar opportunities desirable for expanding their network and client base within the public sector. The contract value, set at GBP 52,216.21, reflects a potentially lucrative engagement for participating vendors.

## Notice

Provision of Contact Centre Solution - HybrIT To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=982434912

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/062606-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 7 Sep 2025 |
| Contract period | 30 Sep 2025 - 30 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £52,216 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | AMPLIUS LIVING |
| Locality | KENTS HILL |
| Post town | Milton Keynes |
| Postcode | MK7 6BZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ12 Milton Keynes |
| Local authority | Milton Keynes |
| Electoral ward | Monkston |
| Westminster constituency | Milton Keynes Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HYBRIT SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 6 Oct 2025 at 15:05 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/062606-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/062606-2025
  6th October 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=982434912
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a8f4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a8f4.json.