---
title: "Consumer focused smart metering journeys"
ocid: "ocds-h6vhtk-05a90f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a90f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a90f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a90f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CONSUMER COUNCIL FOR WATER"
published: "2026-02-13"
---

# Consumer focused smart metering journeys

Buyer: CONSUMER COUNCIL FOR WATER  
Current stage: Award  
OCID: ocds-h6vhtk-05a90f

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## Summary

The Consumer Council for Water (CCW), based in Birmingham, has completed the procurement process for a project titled "Consumer focused smart metering journeys" under the industry category of research services. The tender involved open competition below the threshold, allowing for a broad submission of bids. The process reached the Award stage on 13th February 2026, with BLUE MARBLE RESEARCH LIMITED being appointed as the supplier. CCW aimed to appoint a market research agency to explore customer experiences concerning smart metering, with targeted regions across the United Kingdom. The contract spans from 13th February 2026 to 30th April 2026, with a contract value of £72,202 GBP. The awarded supplier is poised to carry out qualitative and quantitative research services, vital for understanding and optimising the customer journey in smart metering contexts.

This tender presents excellent growth opportunities for market research agencies that offer comprehensive services leveraging both qualitative and quantitative methodologies. Businesses specialising in consumer sentiment analysis, particularly in utility frameworks, can greatly benefit from such contracts. SMEs, like BLUE MARBLE RESEARCH LIMITED, fit into this profile perfectly, demonstrating their ability to deliver impactful research for governing bodies and utilities. The assignment encompasses a wide-reaching geographical scope and diverse research objectives, making it enticing for firms wishing to deepen their involvement in public sector projects and expand their client portfolio through substantial service provisions in established government contracts.

## Notice

CCW wishes to appoint a market research agency to provide qualitative and potentially quantitative research services to: Understand experiences of the household customer journey to smart metering for different household segments Understand what an ideal journey would look like for different segments Within the journey, consider the delivery of the smart metering process itself, including, but not limited to: information provision (what, when and how) and practical support for consumers such as help for low-income households water saving advice awareness of supply pipe responsibility and water company leakage policies. Explore awareness of the context in which universal metering schemes are currently happening, and identify what consumers see as legitimate reasons for rolling out smart metering programmes (e.g. water resources/environmental drought, cost of different ways of ensuring there is sufficient water for now and the long term) At high-level gauge consumer sentiment to the potential to use variable tariffs to help manage water use at peak times of day and in the summer. The research will mainly be with household water bill-payers in England and Wales, in areas which reflects a mix of water companies, and water resource contexts. For some research objectives it may be appropriate, where meaningful, to include future bill-payers

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/013346-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Feb 2026 |
| Submission deadline | 24 Oct 2025 |
| Future notice date | Not specified |
| Award date | 24 Nov 2025 |
| Contract period | 13 Feb 2026 - 30 Apr 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,000 |
| Lots value | £80,000 |
| Awards value | £72,202 |
| Contracts value | £72,202 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONSUMER COUNCIL FOR WATER |
| Additional buyers | CCW |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B2 4BH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BLUE MARBLE RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73110000 - Research services
- 79300000 - Market and economic research; polling and statistics
- 79310000 - Market research services
- 79315000 - Social research services

## Release History

- 13 Feb 2026 at 11:43 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/013346-2026
- 13 Feb 2026 at 10:29 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/013281-2026
- 6 Oct 2025 at 17:03 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/062654-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/013346-2026
  13th February 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/013281-2026
  13th February 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/062654-2025
  6th October 2025 - Tender notice on Find a Tender

## Notice URLs

- http://www.ccw.org.uk
- https://bluemarbleresearch.co.uk/
- https://public.bravosolution.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a90f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a90f.json.