---
title: "ZODIAC Intelligent Customer Team"
ocid: "ocds-h6vhtk-05a949"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a949"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a949.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a949.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MINISTRY OF DEFENCE"
published: "2025-10-07"
---

# ZODIAC Intelligent Customer Team

Buyer: MINISTRY OF DEFENCE  
Current stage: Award  
OCID: ocds-h6vhtk-05a949

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05a949.json)

## Summary

The procurement process for the "ZODIAC Intelligent Customer Team" was conducted by the Ministry of Defence, based in Bristol, UK. This contract falls under the industry category of project management consultancy services. The process reached the 'Award' stage with the contract being signed on 22nd September 2025. The procurement was concluded as a single-source procedure, directly awarding the contract to MASTEK UK Ltd, without a prior call for competition, justified by the unique technical expertise required. The contract, valued at approximately £3.98 million, is intended to support the delivery of future competitive processes related to solution architecture and requirements development, among other tasks.

This procurement represents a significant opportunity for large enterprises with specialised capabilities in project management consultancy, especially those with a focus on technical expertise in defence projects. Businesses within the technology and consultancy sectors, particularly those accustomed to navigating complex technical challenges and translating technical problems into information graphics and presentations, would be well-positioned to leverage such contracts to support their portfolio expansion. The awarded contract underscores the critical role of possessing unique technical knowledge pertinent to specific contractual requirements.

## Notice

The Intelligent Customer Team (ICT) is responsible for delivering the necessary outputs and artefacts to enable the execution of a future competition.

### Lot Information

Lot 1

The focus is on delivery, scope refinement, solution architecture, and requirements development, but also includes, translation of complex technical problems and decisions, into info graphics and presentations to support approvals and wider stakeholder engagement.

### Procurement Information

The Authority has determined that this decision can be awarded on a single source basis in accordance with Regulation 16 of the Defence and Security Public Contract Regulations (DSPCR) 2011 for the following reasons: Technical Expertise- Mastek UK Ltd possesses the unique technical knowledge of the existing requirement, which is critical for the successful delivery of the Zodiac Managing Agent future competition. The replacement of the existing supplier to continue the existing services would result in disproportional levels of incompatibility with the existing services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/062746-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 21 Sep 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £3,979,393 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF DEFENCE |
| Locality | BRISTOL |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLK11 Bristol, City of |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MASTEK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72224000 - Project management consultancy services

## Release History

- 7 Oct 2025 at 09:26 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/062746-2025

## Notice URLs

- http://www.contracts.mod.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a949. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a949.json.