---
title: "Critical Mobilising System & Equipment Support SLA"
ocid: "ocds-h6vhtk-05a970"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a970"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a970.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a970.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CORNWALL COUNCIL"
published: "2025-10-07"
---

# Critical Mobilising System & Equipment Support SLA

Buyer: CORNWALL COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05a970

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05a970.json)

## Summary

Cornwall Council has engaged in a procurement process titled "Critical Mobilising System & Equipment Support SLA," focusing on the industry of fire service support and equipment. The location for this project is in Cornwall, UK, and it involves providing critical maintenance and support for alerting and mobilising technologies across Cornwall’s fire stations and remote sites. The procurement stage has reached the award and contract phase as of 7th October 2025, with the contract already active from 24th September 2025 to 23rd September 2027. The procurement method was limited competition, and the contract's gross value is £180,000, with Mitchell Communications Ltd appointed as the supplier.

This procurement offers significant growth opportunities for service providers in the emergency communications and support sector, particularly those specialising in fire safety and equipment maintenance. Businesses that excel in offering technical support for bespoke fire service technology, emergency communication protocols, and hardware/software diagnostics would find this tender particularly beneficial. Small and Medium Enterprises (SMEs) with expertise in rapid response and equipment maintenance could leverage this contract to enhance their portfolios and establish strong partnerships within public safety types of work.

## Notice

The specification that applies to this quotation and any eventual contract is as below: This contract covers the provision of critical maintenance and out of hours support for the alerting and mobilising technologies across all of Cornwall's 31 Fire Stations and 9x Remote Sites, including Fire HQ. This includes bespoke fire equipment and technology that are critical to the fire service incident response management capability that ensures the right resources are mobilised as quickly as possible to the correct location. To include: Fire Station - Alerting and mobilising equipment - hardware and software issues, GD92 / MG4 Principles (Emergency Communications Protocol) (Fire Service) Firecoder installation/swap-outs using appropriate configuration files. Power Supply Unit failures, testing and swap-outs (Fire Service) RPT1102 Transmitter Programming, testing and swap-outs 4g bearer alerting support, break/fix, e.g. Cradlepoints (IBR1700) faults/fixes Airwave Radio 'Plug and Play' across various SAN equipment. E.g. SAN J 70x Win11 Ruggedized Win11 Mobile Data Terminals used across the services vehicle fleet. Diagnostics and support for bespoke fire service risk management software that underpin the services incident operations. E.g. Airbus SafeCommand Provide triage support in collaboration with Critical Control for 1st and 2nd line diagnostics Coordinate PAT Testing of the alerting equipment across all 31 fire stations and 9 remote sites. The CFRS has support provision for in-hours, so this SLA is critical to ensure any outage or failures outside of core working hours including the weekend is available when needed with adequate cover and resilience in the event of spate conditions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/062819-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Sep 2025 |
| Contract period | 23 Sep 2025 - 23 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £150,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CORNWALL COUNCIL |
| Locality | TRURO |
| Post town | Truro |
| Postcode | TR1 3AY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK3 Cornwall and Isles of Scilly |
| ITL 3 | TLK30 Cornwall and Isles of Scilly |
| Local authority | Cornwall |
| Electoral ward | Truro Boscawen & Redannick |
| Westminster constituency | Truro and Falmouth |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MITCHELL COMMUNICATIONS |

## CPV Codes

### Divisions

- 35 - Security, fire-fighting, police and defence equipment
- 98 - Other community, social and personal services

### Codes

- 35000000 - Security, fire-fighting, police and defence equipment
- 98000000 - Other community, social and personal services

## Release History

- 7 Oct 2025 at 10:45 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/062819-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/062819-2025
  7th October 2025 - Contract details notice on Find a Tender

## Notice URLs

- http://www.cornwall.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a970. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a970.json.