---
title: "Video and Contact Centre Audio Managed Service"
ocid: "ocds-h6vhtk-05a989"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a989"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a989.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a989.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CAMBRIDGE CITY COUNCIL"
published: "2025-11-18"
---

# Video and Contact Centre Audio Managed Service

Buyer: CAMBRIDGE CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05a989

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a989)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05a989.json)

## Summary

Cambridge City Council has awarded a contract for a "Video and Contact Centre Audio Managed Service" following an open procurement process. This project falls under the services industry category, specifically targeting radio, television, communication, telecommunication, and related customer services equipment. The procurement initiated with a tender phase on 7th October 2025 and reached the award stage by 4th November 2025, with the contracting period to commence from 1st December 2025 to 30th November 2028, with an option for renewal, extending potentially to 2030. Based in Cambridge (UKH12), this procurement required the provision of managed services to enhance the efficiency and customer experience at the Council's contact centre, culminating in a contract valued at £40,000 awarded to PREMIER BUSINESS AUDIO LIMITED.

This contract represents a growth opportunity for businesses that specialise in providing professional audio and visual services, particularly those experienced in working with local government entities. Companies offering high-quality recordings, professional voice talent, and secure digital solutions are well-placed to engage in similar tenders. The project demanded capabilities such as creating instructional videos and improving interactive voice response systems, underscoring opportunities for firms with expertise in enhancing digital customer interactions. Such tenders are ideal for SMEs focused on delivering impactful, technically proficient audio-visual solutions.

## Notice

ambridge City Council is looking for a supplier to provide a managed service to support the Council's contact centre. Specifically, we require a supplier who can provide non-copyright hold music; employs professional voice artists; has studio recording resources and secure file transfer facilities. The supplier should have demonstrable experience of where they have worked with Local Authorities to review and improve IVR routing, enhance customer journeys and increase customer satisfaction rates. Additionally, the supplier should have the capability to, and experience of, creating instructional videos that can be shared with customers to solve a common problem, support them to create an account, or apply for a service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/074617-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2025 |
| Submission deadline | 3 Nov 2025 |
| Future notice date | Not specified |
| Award date | 4 Nov 2025 |
| Contract period | 1 Dec 2025 - 30 Nov 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | £40,000 |
| Awards value | £40,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAMBRIDGE CITY COUNCIL |
| Locality | CAMBRIDGE |
| Post town | Cambridge |
| Postcode | CB2 1BY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | Cambridge |
| Electoral ward | Market |
| Westminster constituency | Cambridge |
| Delivery location | TLH12 Cambridgeshire CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PREMIER BUSINESS AUDIO |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment
- 79342300 - Customer services

## Release History

- 18 Nov 2025 at 09:40 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/074617-2025
- 7 Oct 2025 at 12:29 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/062868-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/074617-2025
  18th November 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/062868-2025
  7th October 2025 - Tender notice on Find a Tender
- https://procontract.due-north.com/
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-5971

## Notice URLs

- http://www.premiercx.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a989. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a989.json.