---
title: "Provision of Service Quality Regime (SQR) System"
ocid: "ocds-h6vhtk-05a9a1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a9a1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a9a1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a9a1.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "XC TRAINS LIMITED"
published: "2026-05-20"
---

# Provision of Service Quality Regime (SQR) System

Buyer: XC TRAINS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-05a9a1

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## Summary

XC Trains Limited has concluded a procurement process for the provision of a Service Quality Regime (SQR) System, a project crucial to maintaining passenger rail service standards across the UK. The procurement, held under a selective method with a competitive flexible procedure, has been awarded to YIOSHI LTD, valued at £558,000. The procurement aimed to establish a cloud-based database and inspection systems necessary for the upkeep of the Service Quality Regime, integral to the National Rail Contracts. The project, located at various regions in the United Kingdom, covered an extensive area from the Southwest of England to the North of Scotland, with the contract period starting 13th August 2026, and potentially lasting until 13th August 2031 with extension options.

This tender represents significant business opportunities, especially for software and information systems providers like SMEs capable of providing cloud solutions and application programming interfaces (APIs). The SQR System offers potential for integration across multiple platforms, thus favouring firms adept in innovative IT solutions for large and complex infrastructures. Companies entering this contract can anticipate influential roles in the advancement of rail service protocols and a broader impact on the UK's transportation landscape which offers substantial business growth potential. Businesses with expertise in real-time data management and systems integration are well-suited to leverage this opportunity.

## Notice

XC Trains Limited (XC) operates passenger rail services over those routes listed within Appendix 2 of the ITP document. XC is a unique operation in that it runs from the Southwest in England to the North of Scotland and is the most extensive rail franchise in Britain, calling at more than 100 stations. XC serves 7 of the 10 largest UK cities with 7 routes radiating from a central hub in Birmingham. The Service Quality Regime (SQR) was set up by the Department for Transport (DfT) to incentivise Train Operating Companies (TOCs) to ensure customer experience standards across the railway network are maintained and improved. The regime is defined in the National Rail Contracts (NRCs) that exist between TOCs and the DfT, including in XC's NRC. The NRC sets out the obligations that TOCs have to deliver to ensure compliance with the SQR, and the repercussions if they are not. XC's SQR has been in place since late 2021 and has seen a few changes since it first started. XC is also proud to have helped the DfT trial changes to SQR during this time to pave the way for other TOCs following in the future. The key elements and strategic objectives of the Project are: - A cloud-based database for all SQR-related data, including an SQ Register, reference data, inspection data and rectification evidence data and provision of inspection forms to be used by third party inspectors; - An inspection forms system that will be used by third-party inspectors and Mystery Shoppers on their mobile devices to undertake and submit inspection data and provision of inspection-related notifications; - A web-based Back-office System for XC users and inspections supplier quality controllers to view and work with inspection data including the recording of rectification evidence, and creation and maintenance of application programming interfaces (APIs); - System functionality to generate email notifications in response to triggers linked to data being created or modified within the database; - APIs to enable the system to integrate with other systems; and - Reporting both on a regular cycle and as required. - The purpose of the Procurement is to select a supplier to provide a Service Quality Regime System.

### Lot Information

Lot 1

Options: Details of this will be shared in the main tender document.

Renewal: Details of this will be shared in the main tender document.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/046577-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2026 |
| Submission deadline | 17 Oct 2025 |
| Future notice date | Not specified |
| Award date | 19 May 2026 |
| Contract period | 12 Aug 2026 - 13 Aug 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £360,000 |
| Lots value | £360,000 |
| Awards value | £558,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | XC TRAINS LIMITED |
| Locality | BUSINESS PARK |
| Post town | Sunderland |
| Postcode | SR3 3XP |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC44 Sunderland |
| Local authority | Sunderland |
| Electoral ward | Doxford |
| Westminster constituency | Houghton and Sunderland South |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | YIOSHI |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 20 May 2026 at 14:55 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/046577-2026
- 7 Oct 2025 at 13:37 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/062909-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/046577-2026
  20th May 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/062909-2025
  7th October 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-5967
  Service Quality Regime System ITP 2025 Final
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-5968
  Invitation To Tender ITT (Competitive Flexible) SQR System
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-5969
  Service Quality Regime System ITP 2025 Final Word
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-5972
  TERM SUPPLY AGREEMENT FOR SERVICES AND OR SOFTWARE
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-5973
  SQR System - Supplier Response Template
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-5974
  Pricing Template - System
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-5975
  External Guidance Note - Umbrella Direct Agreement Template 4.0 8 JULY 2024
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-5976
  Template 4.0 Master Umbrella Direct Agreement 8 JULY 2024
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-5977
  Invitation To Tender ITT (Competitive Flexible) SQR System Word
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-5978
  2025-26 XC TSR CSR DfT SQR Scoring Spreadsheet v5
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-5979
  2025-26 XC ACSR DfT SQR Scoring Spreadsheet v3
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-5980
  SQR System Bidder Clarification Questions Template, please use this document for any clarifications in both the ITP and ITT stages.

## Notice URLs

- http://www.devroom.uk
- https://www.crosscountrytrains.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a9a1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a9a1.json.