--- title: "Information Advice and Guidance (IAG) Service on the Isle of Wight" ocid: "ocds-h6vhtk-05a9b6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a9b6" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a9b6.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a9b6.json" source: "Find A Tender Service" current_stage: "Award" buyer: "ISLE OF WIGHT COUNCIL" published: "2026-02-10" --- # Information Advice and Guidance (IAG) Service on the Isle of Wight Buyer: ISLE OF WIGHT COUNCIL Current stage: Award OCID: ocds-h6vhtk-05a9b6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a9b6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05a9b6.json) ## Summary The Isle of Wight Council managed an Information Advice and Guidance (IAG) Service procurement, which was planned to support the Islands Poverty Reduction Strategy from 2024 to 2029. This open procedure aimed at creating a universal, high-quality service to improve wellbeing and community resilience. Key stages of the procurement included initial planning as of October 2025 and proceeding towards tendering with an expected contract period from 1st March 2026 to 28th February 2029, with possibilities of extensions. Though an award was initially given to Isle of Wight Citizens Advice Bureau in February 2026, representing a notable investment of up to £186k per annum, the process was later terminated on 10th February 2026 due to evolving financial and strategic priorities. This contract presented substantial growth opportunities for businesses focused on health and social work services, with an emphasis on innovative service delivery that aligns with community support strategies. Large organisations, as well as SMEs, were well-positioned to benefit from the extended possibilities of a two-year renewal option post-March 2029, which hinged on their ability to integrate solutions for promoting independence and supporting local communities under the evolving guidelines of the Crisis Resilience Fund. Suppliers adept at delivering effective IAG services with a community-focused approach would have found this tender an opportunity for long-term growth and partnership with local governance. ## Notice The Authority invites response to this Invitation to Tender (ITT) from suitably qualified suppliers ("Suppliers") for the delivery of an Information, Advice and Guidance (IAG) Service on the Isle of Wight. The Authority and its partners are committed to providing a universal, high quality, consistent and integrated Information Advice and Guidance (IAG) service that supports the Islands Poverty Reduction Strategy 2024-2029 aims and objectives. This service will play an important role in promoting wellbeing, improving wellbeing and protecting wellbeing, aligned to the poverty reduction strategy in providing coordinated and community approaches to tackle this. Good information (which is current, relevant and accurate) is essential for all adults and their relatives who need or may need support to protect their wellbeing and to live independently. Good information should help people to make informed choices, enable them to take control and help individuals, families, and carers to maintain their abilities, skills, independence and community resilience well into the future. This service is designed to be outcome focused, to encourage suppliers to develop flexible and innovative approaches to delivery of the IAG service to the local community across the Isle of Wight. The overall annual budget for this Tender is up to the value of PS186k (exc. VAT). The contract period is from 1st April 2026 until 31st March 2029 with the option to extend for up to a further 24 months at the sole discretion of the Authority. ### Lot Information Lot 1 Renewal: The contract period is from 1st March 2026 until 28th February 2029 with the option to extend for up to a further 24 months at the sole discretion of the Authority. ### Planning Information Looking for supplier feedback in the form of responses to Questionnaire which will be available on ProContract, https://procontract.due-north.com/Advert?advertId=d5d54620-85a3-f011-813a-005056b64545&p=08800155-5442-e511-80ed-000c29c9ba21 Reference: DN791118 ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/011829-2026 | | Notice type | UK6 - Contract Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Large | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Feb 2026 | | Submission deadline | 6 Jan 2026 | | Future notice date | 31 Oct 2025 | | Award date | 3 Feb 2026 | | Contract period | 31 Mar 2026 - 31 Mar 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £930,000 | | Lots value | £930,000 | | Awards value | £930,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Cancelled | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ISLE OF WIGHT COUNCIL | | Additional buyers | Missing | | Locality | NEWPORT | | Post town | Portsmouth | | Postcode | PO30 1UD | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ3 Hampshire and Isle of Wight | | ITL 3 | TLJ34 Isle of Wight | | Local authority | Isle of Wight | | Electoral ward | Newport Central | | Westminster constituency | Isle of Wight West | | Delivery location | TLJ34 Isle of Wight | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ISLE OF WIGHT CITIZENS ADVICE BUREAU | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services - 85100000 - Health services - 85300000 - Social work and related services ## Release History - 10 Feb 2026 at 12:26 - TenderCancellation - UK12 - Procurement Termination Notice - https://www.find-tender.service.gov.uk/Notice/011829-2026 - 3 Feb 2026 at 17:40 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/009673-2026 - 3 Dec 2025 at 16:10 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/079468-2025 - 24 Oct 2025 at 12:25 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/068205-2025 - 7 Oct 2025 at 14:20 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/062941-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/011829-2026 10th February 2026 - Procurement termination notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/009673-2026 3rd February 2026 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/079468-2025 3rd December 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/068205-2025 24th October 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/062941-2025 7th October 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - http://www.iow.gov.uk - https://procontract.due-north.com/Advert?advertId=d5d54620-85a3-f011-813a-005056b64545&p=08800155-5442-e511-80ed-000c29c9ba21 - https://www.citizensadviceiw.org.uk/ - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a9b6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a9b6.json.