---
title: "Supply of software plus associated hardware and maintenance services for a digital customer information system (CIS) at WMT's railway stations"
ocid: "ocds-h6vhtk-05a9bc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a9bc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a9bc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a9bc.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WEST MIDLANDS TRAINS LIMITED"
published: "2025-10-07"
---

# Supply of software plus associated hardware and maintenance services for a digital customer information system (CIS) at WMT's railway stations

Buyer: WEST MIDLANDS TRAINS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-05a9bc

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## Summary

West Midlands Trains Limited (WMT) is the contracting authority overseeing the public procurement process for the extension of a contract for their digital customer information system (CIS) at railway stations. This contract involves the supply of software, associated hardware, and maintenance services under the industry category of communication and multimedia software packages. The procurement stage is completed with the status marked as "complete" as of 7th October 2025. The procurement method employed was a limited procedure, awarding the contract directly to Blackbox Company (UK) Ltd without prior publication due to the absence of competition for technical reasons. The location for this project is the UK, specifically in the region identified as UKG3. The key date associated with this procurement is the extension of the services continuing until 30th September 2026.

This tender presents a significant opportunity for businesses capable of providing highly specialised software solutions that align with the existing infrastructure. Companies that are proficient in communication and multimedia software, especially those with experience in railway systems and digital signage, could find opportunities for growth by demonstrating their capacity to maintain and enhance existing CIS technologies. Businesses that focus on seamless integration and continuity of services would be well-suited to compete in similar future procurements, as maintaining service consistency without disruption is a critical requirement in this contract. The direct award approach suggests that businesses which can establish strong relationships and provide unique solutions could have a competitive edge in these situations.

## Notice

WMT's digital customer information system (CIS) contract with Blackbox Company (UK) Ltd (WMT 2462) ran until the 30th of September 2025. Under the existing contract, work was split into Phase 1 software and Phase 2 software- which are codependent to run a compliant CIS system. Both stage 1&2 software have been amalgamated into one software licence to cover all DCIS devices at stations. A 12 month direct award for the extension of services till 30th September 2026 will enable continuous access to the customer information systems and avoid disruption,

### Lot Information

Lot 1

Extension of the existing services. Blackbox Company (UK) Ltd provide the Digital Customer Information System. This enhances the passenger journey, supports the frontline staff and enables better response from control rooms.

### Procurement Information

WMT intend to award a contract directly to the incumbent supplier for the continued provision of the Customer Information System for a period of 12 months. The decision is made under Regulation 50 of UCR 2016 on the grounds that competition is absent due to technical reasons. WMT are requesting continuation of the Blackbox software only. This software is only compatible with current screens that were fitted 2024, should WMT retender and another supplier successful it will cause major disruption to service as new screens will be required to support the software. The Blackbox system is a business critical application that underpins the delivery of real-time customer information across the network.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/062949-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 Feb 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST MIDLANDS TRAINS LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC4A 3AG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Castle Baynard |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLG3 West Midlands |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BLACKBOX COMPANY (UK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48500000 - Communication and multimedia software package

## Release History

- 7 Oct 2025 at 14:26 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/062949-2025

## Notice URLs

- http://www.westmidlandsrailway.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a9bc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a9bc.json.