---
title: "Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company"
ocid: "ocds-h6vhtk-05a9d0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a9d0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a9d0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a9d0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FIRMUS ENERGY (SUPPLY) LIMITED"
published: "2025-10-07"
---

# Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company

Buyer: FIRMUS ENERGY (SUPPLY) LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-05a9d0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a9d0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05a9d0.json)

## Summary

The public procurement contracting process involves Firmus Energy (Supply) Limited as the buying organisation, seeking services for the "Acquisition and Implementation of a Billing and Customer Management System" for a gas supply company. The procurement falls under the IT services industry category and is based in Antrim, UK. Currently at the award stage, this tender involves a contract that was signed on 10 December 2019 and has seen several amendments extending its duration, the latest being on 10 September 2025. The main procurement category is services, specifically dealing with IT consulting, software development, customer management, and related support systems. The procurement method involved is a direct award, with Lognet Billing Limited winning the tender as the supplier.

This tender presents significant opportunities for businesses specialising in complex IT systems, particularly those offering specialised software services for utility providers. With FES's requirement for a highly customised billing and customer management solution that adapts to Northern Ireland's regulatory framework, businesses with expertise in bespoke system development and regulatory compliance are well-positioned to compete. Companies that can offer integrated solutions for transaction processing, customer relations, and financial system management will find growth potential in this long-term project, especially given the strategic partnership with Lognet Billing Limited, which handles the unique demands of the region's gas market regulations. Firms capable of delivering ongoing support and customisation will be ideal partners in ensuring the robustness and adaptability of the system over the contract's extended duration.

### Lot Information

Lot 1

Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/062985-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 Dec 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,800,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FIRMUS ENERGY (SUPPLY) LIMITED |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 5HU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLN0D Antrim and Newtownabbey |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LOGNET BILLING |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48100000 - Industry specific software package
- 48217000 - Transaction-processing software package
- 48333000 - Contact management software package
- 48442000 - Financial systems software package
- 48445000 - Customer Relation Management software package
- 48612000 - Database-management system
- 48613000 - Electronic data management (EDM)
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 7 Oct 2025 at 14:55 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/062985-2025

## Notice URLs

- http://www.firmusenergy.co.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:032588-2019:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a9d0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a9d0.json.