---
title: "Software as a service solution for capturing data on customer interactions"
ocid: "ocds-h6vhtk-05a9e8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a9e8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a9e8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05a9e8.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON"
published: "2025-10-07"
---

# Software as a service solution for capturing data on customer interactions

Buyer: THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON  
Current stage: Award  
OCID: ocds-h6vhtk-05a9e8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a9e8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05a9e8.json)

## Summary

The Mayor and Commonalty and Citizens of the City of London have recently awarded a contract for a software as a service (SaaS) solution focused on capturing data on customer interactions, including ticket purchases. This procurement, classified under services, falls within the limited competition category and is deemed "below threshold." The contract was signed with Open Loyalty, a supplier based in Poland, and is valued at GBP 46,585.20, covering the period from 1 August 2025 to 31 July 2026. The industry categories pertinent to this contract include sales and marketing software, as well as customer relation management software development services. The contract award process has been completed as of 7 October 2025.

This tender presents notable growth opportunities for businesses specialising in SaaS, particularly those providing solutions in sales, marketing, and customer relationship management software. Small and medium enterprises (SMEs) within the tech industry, especially those already capable of handling government contracts, would find this award conducive to business expansion. Companies with innovative solutions that enhance data capturing and customer interaction management are well-suited to pursue similar opportunities in future procurements by government authorities in the UK, including the City of London.

## Notice

A software as a service solution for capturing data on customer interactions such as ticket purchases.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/063021-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Jul 2025 |
| Contract period | 31 Jul 2025 - 31 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £46,585 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON |
| Locality | CITY OF LONDON |
| Post town | Central London |
| Postcode | EC2P 2EJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Clerkenwell |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPEN LOYALTY |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48481000 - Sales or marketing software package
- 72212445 - Customer Relation Management software development services

## Release History

- 7 Oct 2025 at 15:36 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/063021-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/063021-2025
  7th October 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.cityoflondon.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05a9e8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05a9e8.json.