---
title: "Update the MuleSoft and Salesforce Solution to change the primary key for citizen contact creation from email to Niche occurance"
ocid: "ocds-h6vhtk-05abcd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05abcd"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05abcd.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05abcd.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE POLICE AND CRIME COMMISSIONER FOR HUMBERSIDE"
published: "2025-10-09"
---

# Update the MuleSoft and Salesforce Solution to change the primary key for citizen contact creation from email to Niche occurance

Buyer: THE POLICE AND CRIME COMMISSIONER FOR HUMBERSIDE  
Current stage: Award  
OCID: ocds-h6vhtk-05abcd

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05abcd.json)

## Summary

The procurement process was initiated by The Police and Crime Commissioner for Humberside, located in Cottingham, United Kingdom. The contract titled "Update the MuleSoft and Salesforce Solution to change the primary key for citizen contact creation from email to Niche occurrence" falls under the IT services category, with a specific focus on consulting, software development, Internet, and support. It concerns the region of UKE1 in the UK, and the procurement stage is complete, with the contract awarded to INFOMENTUM LIMITED. Key dates include the contract's start and end on the same day, 4th September 2025, and the date signed also on 4th September 2025. The procurement followed a below threshold, unknown method as per UK legislation 2023/54.

This tender provides significant opportunities for small and medium-sized enterprises (SMEs) specialising in IT services, software development, and systems integration, particularly those with expertise in Salesforce and MuleSoft solutions. The contract, valued at £54,500 net (£65,400 gross), with an active award, signifies a crucial opportunity for suppliers like INFOMENTUM LIMITED to engage in public sector contracts and enhance their portfolio in governmental IT projects. Such opportunities are well-suited for SMEs prepared to address specific technical challenges in citizen contact systems, offering a springboard for businesses aiming for growth in the IT consultancy market.

## Notice

Update the MuleSoft and Salesforce solution to change the primary key for citizen contact creation from email to Niche Occurrence. 1 The MuleSoft query to identify victim has a loophole that allows a Suspect classified as "16: VICTIM DECLINES/WITHDRAWS SUPPORT" to be classified as a Victim if they are added to the occurrence first and the Victim has not added a portal account. This results in the potential for Suspects to create accounts and see report case data for other citizens. 2 OICs using Niche may, during the lifecycle of the case, update the primary victim in a case. This results in the new victim being allowed to register for the portal and see details of the case on the portal. This means that two person accounts are associated with the case account. If the original victim had previous occurrences related to this account, these would be visible to the new primary victim. 3 Within the Force there is intermittent use of generic emails for nominal creation in Niche; this means that when the subsequent report case is created in Salesforce an account contact with a generic email address is created. Subsequent nominal creation using this generic email address means that the contact details will rotate across multiple users and become associated with multiple occurrences. There is also a small risk that the generic emails can be used to create a user account providing access to citizen data 4 Currently, in the iHub Data model, Victim's Email is a mandatory field for iHub, so for any victim that doesn't have an email, the request will not be accepted by iHub and the API will reject the request. Humberside requirements are to have email as an optional field and having the mobile number as mandatory. The following changes have been impact assessed to achieve the following: * Infomentum to pass a static dummy value in the email field to get through the iHub Data Model. * iHub has existing logic in the Process API transformation to handle the dummy email iHub needs to ensure account and contact records on the case are updated when passing data to Salesforce.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/063803-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 3 Sep 2025 |
| Contract period | 3 Sep 2025 - 4 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £54,500 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE POLICE AND CRIME COMMISSIONER FOR HUMBERSIDE |
| Locality | COTTINGHAM |
| Post town | Hull |
| Postcode | HU16 5SN |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE12 East Riding of Yorkshire |
| Local authority | East Riding of Yorkshire |
| Electoral ward | Cottingham North |
| Westminster constituency | Kingston upon Hull North and Cottingham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INFOMENTUM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 Oct 2025 at 14:04 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/063803-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/063803-2025
  9th October 2025 - Contract details notice on Find a Tender

## Notice URLs

- http://www.infomentum.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05abcd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05abcd.json.