--- title: "Pre-market Engagement for the provision of Waste Service Technologies." ocid: "ocds-h6vhtk-05ac14" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ac14" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ac14.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ac14.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "DENBIGHSHIRE COUNTY COUNCIL" published: "2025-10-09" --- # Pre-market Engagement for the provision of Waste Service Technologies. Buyer: DENBIGHSHIRE COUNTY COUNCIL Current stage: Planning OCID: ocds-h6vhtk-05ac14 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ac14) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05ac14.json) ## Summary Denbighshire County Council, as the buying organisation, has initiated a planning stage for a public procurement process titled "Pre-market Engagement for the provision of Waste Service Technologies." This procurement seeks to explore comprehensive digital solutions to enhance the Council's waste management operations. The industry category is IT services, with specific focus areas including Customer Interaction, Operations Management, Route Optimisation, and In-Cab Technologies. The procurement process addresses suppliers in the United Kingdom, specifically in the UKL13 region of Wales, operating under Welsh devolved regulations. Key dates include a milestone set for 28th November 2025, inviting solutions that require minimal configuration and have a proven track record. This preliminary engagement does not guarantee a subsequent procurement exercise. This tender provides significant opportunities for growth, particularly for businesses specialising in IT services and software development with capabilities in advanced digital and operational management solutions. Companies with proven expertise in waste management technologies, particularly those offering services like route optimisation, real-time communication, and customer interaction systems, could benefit from participating. The procurement focuses on integration capabilities with existing systems and requires solutions that provide robust bilingual support. SMEs are highly encouraged to engage, given the suitability criteria, offering a chance to present innovative solutions to a major public authority. The potential for renewal and future collaboration with Denbighshire County Council can open long-term business avenues. ## Notice Denbighshire County Council (The Authority) are looking to engage with the market in relation to a comprehensive digital solution/s to support and enhance its waste management operations. The Authority is looking for solutions to include Customer Interaction, Operations Management, Route Optimisation and In-Cab Technologies. Aims of Engagement The purpose is to: - Understand supplier capabilities and solutions available in the market - Identify opportunities for innovation and best practice - Understand the customer interaction options available to the Authority, allowing for robust and comprehensive bilingual (Welsh and English) self-service Understand the market's ability to integrate with existing systems, particularly CRM. - Test assumptions on costs, timescales, and implementation approaches. - Explore data migration options High Level Requirements for Route Optimisation Software. The Authority requires Route Optimisation Software which allows the Authority to: - Minimise travel time and fuel consumption across collection routes - Maximise vehicle utilisation and crew productivity - Adapt to real-time changes such as traffic, missed bins, or service requests - Ensure compliance with service schedules and environmental targets - Provide actionable insights for planning and continuous improvement - Easily update routes to allow for new addresses. The route optimisation software will provide for optimisation of Waste collection routes, Winter Maintenance (gritting) routes, Street Cleansing. The authority is interested in exploring route optimisation solutions that can be expanded into other teams, for example, Passenger Transport. The route optimisation software should also have: - The ability to export routes for loading into the Authority's Waste Management solution - Import/export capabilities with GIS and the Authority's Local Land and Property Gazetteer High Level Requirements for In-Cab Technologies. The Authority requires In-Cab technologies to allow the authority to equip waste collection vehicles with integrated in-cab technologies that support real-time communication, route execution, service verification, and health & safety compliance. The solution should have: - A Touchscreen Display Unit which should be Rugged, weather-resistant and interface suitable for vehicle environments, have Real-time route guidance and job list display and interactive map with GPS tracking and bin location overlays - An end-to-end digital customer enquiry process with tasks being received, verified and pushed out to crews to be resolved in real time. - the ability to allocate work and monitor performance against allocations. - An improved customer experience and Performance Indicators (PI) utilised to monitor and continually improve the service. - Increased business intelligence - using data to drive efficiencies and service improvements on a continual basis and provide real data for reporting. The Authority is interested in exploring solutions that support a deployment model whereby all in-cab devices are supplied, owned, and managed directly by the Authority. High Level Requirements for Operations Management. - Comprehensive reporting suite, including dashboards and the ability for the Council to report on any data in the solution - Automated Back-Office Operations - Secure and robust infrastructure supporting GDPR requirements - Subscription management e.g. AHP service and garden waste ### Planning Information We are seeking to understand what is currently available in the market in relation to the above requirements. We are inviting suppliers to provide a breakdown of the key features and functions their system provides. We also intend to invite suppliers to provide system demos, ideally over MS Teams. We are seeking a fully functional, out of the box solution/s that require minimal configuration to meet our operational needs and deliver an excellent customer experience. We are not looking for a development partner. We are interested in suppliers who have a proven track record. We do not guarantee that this exercise will result in a procurement exercise. If your organisation can provide a solution that meets the requirements of this notice, please email procurement@denbighshire.gov.uk with a brief overview of your solution no later than 12 noon on 23rd October 2025. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/063907-2025 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Oct 2025 | | Submission deadline | Not specified | | Future notice date | 12 Jan 2026 | | Award date | Not specified | | Contract period | 31 May 2026 - 31 May 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DENBIGHSHIRE COUNTY COUNCIL | | Locality | RUTHIN | | Post town | Llandudno | | Postcode | LL15 1YN | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL3 North Wales | | ITL 3 | TLL33 Conwy and Denbighshire | | Local authority | Denbighshire | | Electoral ward | Ruthin | | Westminster constituency | Clwyd East | | Delivery location | TLL13 Conwy and Denbighshire | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 9 Oct 2025 at 15:53 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/063907-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/063907-2025 9th October 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://www.denbighshire.gov.uk - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ac14. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ac14.json.