---
title: "Salesforce Renewal"
ocid: "ocds-h6vhtk-05ac2d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ac2d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ac2d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ac2d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNITED UTILITIES WATER LIMITED"
published: "2025-10-30"
---

# Salesforce Renewal

Buyer: UNITED UTILITIES WATER LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-05ac2d

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05ac2d.json)

## Summary

United Utilities Water Limited, a private utility company located in Great Sankey, United Kingdom, has completed the procurement process for the "Salesforce Renewal" project. This process, involving a direct award to Salesforce UK Limited, pertains to the continued support and integration of the Salesforce Customer Relationship Management (CRM) platform. The contract was awarded on the 30th of October, 2025, under the Procurement Act 2023 to extend or partially replace existing services, valued at £26,477,859 gross. It covers regions across the UK, including UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, and UKK, with an effective period from 30th October 2025 to 29th October 2030. The procurement method used was a direct award due to the unique compatibility and intellectual property rights held by Salesforce over their proprietary platforms.

This procurement offers substantial opportunities for Salesforce-related businesses, primarily those offering ancillary services such as software support and integration capabilities. Enterprises specialising in CRM solutions, software support, and those with experience in handling large-scale, proprietary platforms will find growth potential through this contract. It underscores the importance of partnership and technical alignment with existing operations, emphasising that businesses equipped with the ability to seamlessly integrate and enhance current systems stand to benefit substantially. The contract allows for the optional purchase of additional licences at predetermined prices, paving the way for further business expansion and sustained service provision over the contract term.

## Notice

The contracting authority currently operates a Salesforce Customer Relationship Management (CRM) platform that underpins key business processes. Salesforce holds exclusive intellectual property rights over its proprietary CRM Platform and associated services. No other supplier can provide access to or support for the Salesforce ecosystem. This proposed renewal includes continued support, integration and growth of our existing Salesforce implementation. Engaging a new supplier would result in the contracting authority receiving goods or services that are incompatible with the existing Salesforce platform, creating disproportionate technical difficulties and incompatibility in operation and maintenance. The estimated value has been updated to reflect the agreed scope of the services.

### Procurement Information

Additional or repeat goods, services or works - extension or partial replacement This contract is being directly awarded to Salesforce under the Procurement Act 2023, Schedule 5, paragraph 7, Additional or repeat goods, services or works of the Procurement Act 2023. 7 The public contract concerns the supply of goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works in circumstances where- (a) a change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and (b) the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance. The contracting authority currently operates a Salesforce Customer Relationship Management (CRM) platform that underpins key business processes. Salesforce holds exclusive intellectual property rights over its proprietary CRM Platform and associated services. No other supplier can provide access to or support for the Salesforce ecosystem. This proposed renewal includes continued support, integration and growth of our existing Salesforce implementation. Engaging a new supplier would result in the contracting authority receiving goods or services that are incompatible with the existing Salesforce platform, creating disproportionate technical difficulties and incompatibility in operation and maintenance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/069877-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Oct 2025 |
| Contract period | 30 Oct 2025 - 29 Oct 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £22,064,883 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNITED UTILITIES WATER LIMITED |
| Locality | GREAT SANKEY |
| Post town | Warrington |
| Postcode | WA5 3LP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD61 Warrington |
| Local authority | Warrington |
| Electoral ward | Great Sankey North and Whittle Hall |
| Westminster constituency | Warrington South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SALESFORCE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 72261000 - Software support services

## Release History

- 30 Oct 2025 at 16:45 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/069877-2025
- 9 Oct 2025 at 17:36 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/063942-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/069877-2025
  30th October 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/063942-2025
  9th October 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://www.salesforce.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ac2d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ac2d.json.