---
title: "Workforce Management Systems"
ocid: "ocds-h6vhtk-05ac6e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ac6e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ac6e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ac6e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ORBIT GROUP LIMITED"
published: "2025-10-10"
---

# Workforce Management Systems

Buyer: ORBIT GROUP LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-05ac6e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ac6e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05ac6e.json)

## Summary

ORBIT GROUP LIMITED, a sub-central government public authority based in Coventry, has completed a procurement process titled "Workforce Management Systems" in the goods category. This tender involved acquiring licenses and support for workforce management software, vital to managing their Customer Care operations. The procurement stage has reached completion as of 10 October 2025, with the award made to BUSINESS SYSTEMS (U.K.) LIMITED. The contract, named "Calabrio Workforce Management Systems," commenced on 24 September 2025 and is set to conclude on 23 September 2026. The procurement method used was limited competition, below the threshold, and encompassed multiple delivery regions within the United Kingdom.

This procurement offers growth opportunities for businesses specialising in software solutions tailored for workforce management. Companies that provide integrated and user-friendly software capable of enhancing efficiency in contact centre operations would find this tender particularly relevant. SMEs like BUSINESS SYSTEMS (U.K.) LIMITED, which are able to provide robust software system installations and support services, stand a good chance in such competitive tendering opportunities. The ability to adapt the contract through mutual amendments further enhances the business prospects for suppliers engaged in this sector.

## Notice

Licences and support, Workforce management software. This has been in use in Orbit, primarily in Customer Care, for c.4years. The software enables efficient and intelligent workforce planning, scheduling and management of leave, personal development etc. It also facilitates use self-service, leave requests etc. It is integral to running an efficient and effective contact centre operation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/064037-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Sep 2025 |
| Contract period | 23 Sep 2025 - 23 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £29,164 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ORBIT GROUP LIMITED |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV3 2SU |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | Wyken |
| Westminster constituency | Coventry East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BUSINESS SYSTEMS (U.K. |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 10 Oct 2025 at 09:17 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/064037-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/064037-2025
  10th October 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-6117

## Notice URLs

- https://bslgroup.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ac6e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ac6e.json.