--- title: "Development of Customer Mobile Application" ocid: "ocds-h6vhtk-05ace6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ace6" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ace6.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ace6.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "GREAT PLACES HOUSING GROUP LIMITED" published: "2025-10-10" --- # Development of Customer Mobile Application Buyer: GREAT PLACES HOUSING GROUP LIMITED Current stage: Planning OCID: ocds-h6vhtk-05ace6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ace6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05ace6.json) ## Summary Great Places Housing Group Limited is currently in the planning stage of a procurement process for the development of a Customer Mobile Application, classified under IT services and software packages. This initiative is intended to expand the capabilities of their current Customer Portal, enhancing users' ability to manage housing-related services from mobile devices. The procurement is focused on services within the UK, specifically in the UKD region, and includes preliminary market engagement activities. The final application is expected to include features such as secure customer authentication, rent management, and real-time system integration, complying with accessibility and security standards. The deadline for participation in the preliminary engagement survey is set for 31st October 2025. This procurement presents significant growth opportunities for businesses specialising in IT services, software development, and those capable of providing comprehensive mobile application solutions. SMEs are particularly encouraged to participate in the tendering process, which aims to deliver robust self-service functionalities and improve operational efficiencies for Great Places Housing Group. With a contract period starting in April 2026 and concluding in March 2028, successful bidders will gain long-term engagement opportunities, enhancing their portfolio with a high-impact project in the public authority sub-central government sector. ## Notice Great Places seeks to develop a Customer mobile application to complement and extend the capabilities of the existing Customer Portal. This application will serve as a new digital channel for customers. It will enable customers to manage their housing-related services more conveniently from their mobile devices, including rent payments, repair requests and accessing documents. The eventual contract will cover the delivery of core self-service functionalities including: secure customer authentication; ability to view and update personal details and preferences; access to rent statements and arrears; raising, tracking and managing repair requests with appointment booking; submitting and updating Equality, Diversity and Inclusion (EDI) data; accessing documents from the document management system; secure two-way messaging and reminders; reporting anti-social behaviour and environmental issues; and providing feedback and survey responses. The solution must integrate in real-time with our existing systems, comply with accessibility standards (e.g. WCAG), and meet security and data protection requirements. The partner will be expected to provide implementation, integration, testing, training, and post go-live support services, with a roadmap for future enhancements to extend functionality beyond the MVP. ### Planning Information A Preliminary Market Engagement (PME) UK2 Notice has been issued with the following objectives: 1 - Identify suppliers in the market, to help establish whether Direct Award route is viable 2 - Understand costs for both off-the-shelf and bespoke customer applications 3 - Understand integration options for existing applications The eventual contract scope is at this stage not yet fully determined. However it is likely to include: 1. Delivery of a Minimum Viable Product (MVP) Customer Application based on agreed functionalities 2. Enhancement of operational efficiency by providing improved self-service functionality We invite suppliers to complete an online survey, accessible via desktop or mobile: https://forms.office.com/e/ApNM70TDgf The survey should take approximately 15-20 minutes to complete. Responses are anonymous by default, but you may leave your contact details if you wish to be notified when if a tender is published or to be contacted for further pre-market engagement. Respondents must declare any actual, potential or perceived conflicts of interest. Deadline for responses: 31st October 2025 Great Places reserves the right to extend this deadline at its discretion. Great Places reserves the right to conduct additional pre-market engagement not described in this notice to help meet the objectives of the PME. For example, this may include demonstrations, presentations, phone calls, follow up surveys etc. This notice is issued in accordance with Sections 16 and 17 of the Procurement Act 2023 and is for preliminary market engagement only. Whilst it is not a call for competition, it will help to shape whether a Direct Award route is feasible, and may not result in a competitive tendering procedure. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/064230-2025 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Oct 2025 | | Submission deadline | Not specified | | Future notice date | 31 Oct 2025 | | Award date | Not specified | | Contract period | 31 Mar 2026 - 31 Mar 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | GREAT PLACES HOUSING GROUP LIMITED | | Locality | MANCHESTER | | Post town | Manchester | | Postcode | M21 7QP | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD33 Manchester | | Local authority | Manchester | | Electoral ward | Chorlton Park | | Westminster constituency | Manchester Withington | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48100000 - Industry specific software package - 48900000 - Miscellaneous software package and computer systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 10 Oct 2025 at 13:47 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/064230-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/064230-2025 10th October 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://forms.office.com/e/ApNM70TDgf - https://www.greatplaces.org.uk/ - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ace6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ace6.json.