---
title: "Contact Centre Out of Hours Call Handling"
ocid: "ocds-h6vhtk-05ad3a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ad3a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ad3a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ad3a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LIVV HOUSING GROUP"
published: "2025-10-10"
---

# Contact Centre Out of Hours Call Handling

Buyer: LIVV HOUSING GROUP  
Current stage: Award  
OCID: ocds-h6vhtk-05ad3a

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05ad3a.json)

## Summary

The procurement process conducted by Livv Housing Group, a sub-central government public authority based in Prescot, involved awarding a contract for "Contact Centre Out of Hours Call Handling" services. On 1st September 2025, Orca Business Support Ltd was appointed as the supplier to manage emergency and non-emergency out of hours repairs call-handling. This award process was completed and the contract is active from 24th September 2025 to 23rd September 2028, with a gross value of £96,000. The procurement method utilised was a below-threshold tender, specifically for services within the telephone-answering and public relations sectors, executed for the United Kingdom's region UKD. Key dates included the contract notice publication on 10th October 2025.

This tender presents substantial growth opportunities for businesses specialising in contact centre operations, particularly those adept in handling out of hours call demands. Small and medium-sized enterprises (SMEs) offering robust support frameworks, particularly in regions like Wrexham, where Orca Business Support Ltd is located, are well-positioned to pursue similar contracts. This contract underscores the potential for SMEs to expand their market presence by delivering critical services to public sector bodies, thereby enhancing their portfolio and fostering long-term collaborations with entities like Livv Housing Group.

## Notice

Livv Housing Group requested proposals from service providers to provide emergency and non-emergency out of hours repairs call-handling.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/064375-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Aug 2025 |
| Contract period | 23 Sep 2025 - 23 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £80,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LIVV HOUSING GROUP |
| Locality | PRESCOT |
| Post town | Liverpool |
| Postcode | L34 1PJ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | Knowsley |
| Electoral ward | St Michaels |
| Westminster constituency | Knowsley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORCA BUSINESS SUPPORT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79416000 - Public relations services
- 79510000 - Telephone-answering services

## Release History

- 10 Oct 2025 at 16:02 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/064375-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/064375-2025
  10th October 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ad3a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ad3a.json.