---
title: "Semi - Comprehensive Maintenance Contract of Lifts Installed in British High Commission, New Delhi Office Building and On Compound Residences"
ocid: "ocds-h6vhtk-05ad55"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ad55"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ad55.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ad55.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE"
published: "2026-02-12"
---

# Semi - Comprehensive Maintenance Contract of Lifts Installed in British High Commission, New Delhi Office Building and On Compound Residences

Buyer: FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE  
Current stage: Award  
OCID: ocds-h6vhtk-05ad55

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## Summary

The procurement process led by the Foreign, Commonwealth and Development Office (FCDO) involves a direct award for the semi-comprehensive maintenance of lifts installed at the British High Commission in New Delhi, India, slated to commence on 1 March 2026 and run until the end of February 2031. This contract, valued at £206,661, was awarded to OTIS Elevator Company India Limited, the original equipment manufacturer (OEM), due to the unique nature of their intellectual and exclusive rights, with no viable alternatives available in the local market. The tender falls under the "Repair and maintenance services of escalators," a crucial industry category ensuring the safety and functionality of the equipment. This contract, aligned under the procurement method of direct award, is substantiated by legislative backing as per the Procurement Act supporting these special circumstances.

This tender provides substantial business growth opportunities, particularly for companies specializing in lift maintenance and repair services, as it guarantees a comprehensive and consistent demand for services over a five-year term. Although the procurement is a direct award, the insights and operational standards required could serve as a benchmark for similar companies aiming to align with OEM standards to secure future opportunities. Businesses keen on expanding within governmental and high-security sectors could gain valuable operational experience and credibility by adhering to stringent health and safety standards stipulated in the contract. While OTIS is the current provider due to its exclusive capabilities, this highlights a niche market sector where other companies might prepare to compete by developing comparable expertise and capabilities.

## Notice

The British High Commission (BHC) in New Delhi requires a Maintenance Contract (MC) for the lifts Installed in office building and on compound expat residences. Maintenance Programme should be in line with OEM and asset management requirements to ensure duty of care for staff and visitors when utilising these lifts. The contract duration for the said services shall be for five years starting from 1 March 2026. The maintenance programme will include monthly testing and maintenance of eight (8) lifts, supply of equipment/spare parts and unlimited number of remedial visits. The Contractor will be required to send a maintenance team once a month to undertake planned preventive maintenance in line with an agreed schedule. It is expected that all Services offered under this contract will be in accordance with the OTIS Elevator/ Manufacturer's Standard service instruction/ practices.

### Procurement Information

New Delhi Procurement Hub conducted competitive tender exercise in both 2018 and 2022. In 2018 via an email RFQ process, only a single bid from OTIS was received. In 2022, via Jaggaer, no bids were received, resulting in an SSJ. OTIS is the OEM and do not have any authorised service companies in country for maintenance. Previous 2 open procurements have evidenced that there are no other viable options available in the local market. There have been no changes in the market scenario (no new entrants) to suggest any change even now. In absence of any viable alternative, we only have the option of issuing a direct award. The Procurement Act supports a direct award in such circumstances: As per PA 23 Schedule 5 Paragraph 5: The following conditions are met in relation to the public contract-- (a) due to a particular supplier having intellectual property rights or other exclusive rights, only that supplier can supply the goods, services or works required, and (b) there are no reasonable alternatives to those goods, services or works. As per PA 23 Schedule 5 Paragraph 6: (a)due to an absence of competition for technical reasons, only a particular supplier can supply the goods, services or works required, and (b)there are no reasonable alternatives to those goods, services or works. As OTIS is the sole authorised maintenance provider in country for its lifts and there are no reasonable alternatives that would ensure licenced parts and maintenance is performed on the lifts, and also due to an absence of competition for technical reasons, only a particular supplier can supply the goods, services or works required, and there are no reasonable alternatives to those goods, services or works. Based on all the above-mentioned points this business case is recommending a direct award under PA 23 5.5. and 5.6.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012671-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 11 Oct 2025 |
| Contract period | 1 Mar 2026 - 28 Feb 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £206,661 |
| Contracts value | £206,661 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OTIS ELEVATOR COMPANY INDIA |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50740000 - Repair and maintenance services of escalators

## Release History

- 12 Feb 2026 at 08:55 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/012671-2026
- 29 Jan 2026 at 11:15 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/007936-2026
- 11 Oct 2025 at 08:45 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/064414-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/012671-2026
  12th February 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/007936-2026
  29th January 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/064414-2025
  11th October 2025 - Transparency notice on Find a Tender

## Notice URLs

- https://www.gov.uk/government/organisations/foreign-commonwealth-development-office
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ad55. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ad55.json.