---
title: "CRM System Configuration"
ocid: "ocds-h6vhtk-05ae17"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ae17"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ae17.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ae17.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY"
published: "2025-10-13"
---

# CRM System Configuration

Buyer: SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-05ae17

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ae17)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05ae17.json)

## Summary

The South Yorkshire Mayoral Combined Authority has completed a procurement process titled "CRM System Configuration," focused on software configuration services within the services industry category. This contract, pertaining to a Microsoft Dynamics 365 CRM transformation, was designed to deliver a cloud-based platform improving service delivery and operational efficiency. The procurement, conducted under the limited method without prior publication of a call for competition, resulted in the award on 12th May 2025 to TTEC Consulting Limited. Located in Sheffield, this procurement process has concluded with the contract being actively awarded and signed, with the value of the contract amounting to £2,000,000.

This award of contract creates significant opportunities for businesses specialising in CRM and software configuration services, especially those capable of supporting cloud-based and data-driven solutions. Large enterprises with expertise in Microsoft Dynamics 365 transformations would be particularly well-suited to engage in such competitive tenders. The involvement of the South Yorkshire Mayoral Combined Authority, a regional authority based in Sheffield, underscores the potential advantages for businesses seeking to establish or expand their presence in the public sector IT solutions market, focusing on transformative digital services.

## Notice

Contract award for CRM system configuration

### Lot Information

Lot 1

Provision of services in relation to a Microsoft Dynamics 365 CRM transformation. This will deliver a cloud-based, future-ready platform that addresses the Buyer's needs for improved service delivery, operational efficiency, and data-driven decision-making.

### Procurement Information

Direct award via GCloud 14 framework agreement

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/064674-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 11 May 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2BQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLE3 South Yorkshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TTEC CONSULTING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72265000 - Software configuration services

## Release History

- 13 Oct 2025 at 10:42 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/064674-2025

## Notice URLs

- https://www.southyorkshire-ca.gov.uk
- https://www.southyorkshire-ca.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ae17. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ae17.json.