---
title: "Carers Support Service"
ocid: "ocds-h6vhtk-05ae84"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ae84"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ae84.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ae84.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NEWCASTLE CITY COUNCIL"
published: "2026-04-17"
---

# Carers Support Service

Buyer: NEWCASTLE CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05ae84

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05ae84.json)

## Summary

The Carers Support Service contract, initiated by Newcastle City Council, aims to provide support for unpaid carers within the Newcastle Upon Tyne area, covering a diverse range of activities to assist carers and their families. The procurement process witnessed several stages, including planning, tender, and award, with a notable contract endpoint on March 31, 2029. This contract falls under the health and social work services category and follows an open procurement method with light-touch regime considerations. Significant procurement milestones include the contract award on March 25, 2026, and the service commencement from April 1, 2026, following thorough statutory assessments and support provisions as stipulated under the Care Act 2014 and Children and Families Act 2014.

This tender represents substantial opportunities for business growth, particularly for organisations specialising in comprehensive care and support services. Businesses with capabilities in delivering guidance services, networking facilitation, and multi-channel support are well-suited to benefit from and contribute to this initiative. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) offering innovative and scalable care solutions can effectively compete to provide these services across Newcastle. With a contract value of £2,559,360, and spanning over three years, this award offers viable growth prospects whilst fulfilling community-focused mandates.

## Notice

The provision of services for Unpaid Carers who live in the boundary of Newcastle City Council. will deliver the following activities across all localities within the city, including community hub buildings in each of the localities. The Provider will work with the Council, especially Adult Social Care Point, to support carers in accessing statutory assessments under the Care Act 2014 and Children and Families Act 2014. The approach will be holistic, focusing on the whole family. This will be achieved, through the operation of a system which acts to accept and screen all referrals into the service and acts as a pathway to: * Identification of Carers not known to services, to ensure they are being offered support and tracking outcomes from support offered. * Provision of advice, information and guidance for Carers. * Completion of statutory Carers Assessments for young carers (aged under 18) * Following Assessment by the Local Authority the production of Support Plans for Adult Carers where these are required (utilising a range of digital, telephone and face-to-face support channels * Facilitating the development of support networks for Carers across Newcastle. * Administration of a Carers Well Being Fund

### Planning Information

A market engagement event was held via Microsoft Teams on 30th May 2025. The event was advertised on the Open Platform https://www.open-uk.org/opportunities/overview/public/d1bfe7b6-4e35-400d-b082-8d0bb8540b06. Suppliers submitted expressions of interest via the Open Platform and were provided with the link to attend the event.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/035098-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Apr 2026 |
| Submission deadline | 13 Jan 2026 |
| Future notice date | Not specified |
| Award date | 12 Feb 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £853,120 |
| Lots value | £853,120 |
| Awards value | £2,559,360 |
| Contracts value | £2,559,360 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWCASTLE CITY COUNCIL |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 8QH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC2 Northumberland, and Tyne and Wear, TLC22 Tyneside |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NEWCASTLE CARERS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services
- 85312310 - Guidance services

## Release History

- 17 Apr 2026 at 10:36 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/035098-2026
- 12 Feb 2026 at 16:49 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/013152-2026
- 4 Dec 2025 at 15:24 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/079834-2025
- 13 Oct 2025 at 14:56 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/064886-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/035098-2026
  17th April 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/013152-2026
  12th February 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/079834-2025
  4th December 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/064886-2025
  13th October 2025 - Preliminary market engagement notice on Find a Tender
- https://www.open-uk.org/
  Specification requirements The procurement documents are available for unrestricted and full access, free of charge at: https://www.open-uk.org
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-14938

## Notice URLs

- http://www.newcastlecarers.org.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.newcastle.gov.uk/
- https://www.open-uk.org
- https://www.open-uk.org/opportunities/overview/public/d1bfe7b6-4e35-400d-b082-8d0bb8540b06

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ae84. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ae84.json.