---
title: "PUB24028 - Expression of Interest - Mental Wellbeing Support Helpline"
ocid: "ocds-h6vhtk-05ae86"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ae86"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ae86.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ae86.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "TORBAY COUNCIL"
published: "2025-10-13"
---

# PUB24028 - Expression of Interest - Mental Wellbeing Support Helpline

Buyer: TORBAY COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-05ae86

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## Summary

Torbay Council is planning a procurement process to secure a supplier for the delivery of a Mental Wellbeing Support Helpline, to provide support to Torbay residents from 1st April 2026 to 31st March 2029. The process is currently in the planning stage with an Expression of Interest (EOI) notice, under the industry category of Health and Social Work services. This procurement exercise requires potential suppliers to provide person-centred, trauma-informed support, with the ability for transfer of functions and staff under TUPE if necessary. Interested parties must express their interest via ProContract and submit completed EOI forms through ProContract’s messaging facility or by email by 4:00pm on 27th October 2025. The procurement location is Torquay, within the region of UKK42.

This contract represents a significant opportunity for businesses engaged in health and social care services, particularly those with expertise in mental wellbeing support. Given the requirement for transferring existing services and staff, organisations with robust logistics and experience in service continuation or transition would be well-suited. The project will be open to SMEs and VCSEs, encouraging a range of business sizes to apply. The financial value attached to the contract, with a gross amount of £792,000, indicates a substantial opportunity for financial growth and the development of business capabilities.

## Notice

Torbay Council is exploring the market capability to contract with a supplier for delivery of a Mental Wellbeing Support Helpline. The Council is seeking a supplier who can provide timely, needs-based, person-centred, and trauma-informed mental wellbeing support to Torbay residents, who seek help via the Torbay Community Helpline from 01st April 2026 to 31st March 2029. This is not a new service and therefore any provider must have the capability and capacity to transfer both the functions and the staff (via TUPE transfer) for the 01 April 2026 should this be required. Any organisation expressing an interest in this Expression of Interest (EOI) opportunity will be automatically taken to the next procurement stage, and therefore should have the organisational capacity and capability to undertake a full procurement exercise, if required. Please refer to the Expression of Interest document for further details of requirements. Providers are required to first, express their interest against the opportunity on ProContract, then fully complete section B Expression of Interest Response, and return the EOI document. Completed EOI forms must be returned as an attachment through the 'Messaging' facility on this ProContract e-tendering system, or by email, to: commercial.services@torbay.gov.uk by 4:00pm on Monday 27th October 2025.

### Planning Information

PUB24028 - Expression of Interest - Mental Wellbeing Support Helpline:
Torbay Council is exploring the market capability to contract with a supplier for delivery of a Mental Wellbeing Support Helpline.
The Council is seeking a supplier who can provide timely, needs-based, person-centred, and trauma-informed mental wellbeing support to Torbay residents, who seek help via the Torbay Community Helpline from 01st April 2026 to 31st March 2029.
This is not a new service and therefore any provider must have the capability and capacity to transfer both the functions and the staff (via TUPE transfer) for the 01 April 2026 should this be required.
Any organisation expressing an interest in this Expression of Interest (EOI) opportunity will be automatically taken to the next procurement stage, and therefore should have the organisational capacity and capability to undertake a full procurement exercise, if required.
Please refer to the Expression of Interest document for further details of requirements.
Providers are required to first, express their interest against the opportunity on ProContract, then fully complete section B Expression of Interest Response, and return the EOI document.
Completed EOI forms must be returned as an attachment through the ‘Messaging’ facility on this ProContract e-tendering system, or by email, to: commercial.services@torbay.gov.uk by 4:00pm on Monday 27th October 2025.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/064888-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | 2 Dec 2025 |
| Award date | Not specified |
| Contract period | 31 Mar 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £660,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TORBAY COUNCIL |
| Locality | TORQUAY |
| Post town | Torquay |
| Postcode | TQ1 3DR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK42 Torbay |
| Local authority | Torbay |
| Electoral ward | Tormohun |
| Westminster constituency | Torbay |
| Delivery location | TLK42 Torbay |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 13 Oct 2025 at 14:56 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/064888-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/064888-2025
  13th October 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.torbay.gov.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ae86. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ae86.json.