---
title: "Service and Maintenance of the Cell Management Systems"
ocid: "ocds-h6vhtk-05ae8d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ae8d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ae8d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ae8d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "POLICE AND CRIME COMMISSIONER FOR SOUTH WALES"
published: "2026-03-19"
---

# Service and Maintenance of the Cell Management Systems

Buyer: POLICE AND CRIME COMMISSIONER FOR SOUTH WALES  
Current stage: Award  
OCID: ocds-h6vhtk-05ae8d

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## Summary

The Police and Crime Commissioner for South Wales has directly awarded a contract to TREMORFA LTD for the service and maintenance of integrated Cell Management Systems at various custody suites, including Bridgend, Merthyr Tydfil, Cardiff, and Swansea. This contract, valued at over £3.6 million, commenced on 11 March 2026 and will continue until January 2033. It covers industry services for security equipment maintenance and is under the procurement category of a direct award. The contract was initiated through tendering, reflecting the need to maintain systems until each site’s replacement occurs during the contract period.

This procurement presents growth opportunities for businesses specialising in security equipment maintenance, particularly SMEs with relevant expertise. Given the nature of this direct award, businesses with skills in handling integrated systems combining CCTV, alarms, and intercoms can find a valuable partnership by offering competitive solutions when the replacement systems tender is announced. The historical context of the systems being originally supplied by TREMORFA LTD underscores technical reasons favouring single suppliers, yet also indicates potential openings for newcomers once the tender for replacements begins. Businesses aiming to expand in the South Wales area, particularly those experienced in overcoming installation challenges, will be well-suited to compete in future tenders.

## Notice

The Police and Crime Commissioner for South Wales has directly awarded a contract for the service and maintenance of the integrated Cell Management Systems (CCTV, Cell Call, Affray Alarm, and Intercom System) at the South Wales Police custody suites (Bridgend Bridewell, a further Bridgend-area site, Merthyr Tydfil Bridewell, Cardiff Bay Bridewell, Cardiff Central and Swansea Bridewell). These maintenance services are required until each bridewell's system is replaced during the contract period.

### Procurement Information

The system was originally provided by Tremorfa, using their hardware, and software developed by Cathexis. Previous tenders have either produced only one bidder, the incumbent supplier, or when a new supplier was appointed there were numerous issues resulting in the contract being terminated by mutual agreement, and returning to award to the incumbent. The aim is to replace the system, at each of the Bridewells, over this contract period. A tender process for a replacement system will begin shortly.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/025255-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Planning, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | 5 Jan 2026 |
| Award date | 27 Jan 2026 |
| Contract period | 11 Mar 2026 - 31 Jan 2033 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £3,626,439 |
| Contracts value | £3,626,439 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE AND CRIME COMMISSIONER FOR SOUTH WALES |
| Locality | BRIDGEND |
| Post town | Cardiff |
| Postcode | CF31 3SU |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Bridgend |
| Electoral ward | Brackla East and Coychurch Lower |
| Westminster constituency | Bridgend |
| Delivery location | TLL15 Central Valleys, TLL17 Bridgend and Neath Port Talbot, TLL18 Swansea, TLL22 Cardiff and Vale of Glamorgan |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TREMORFA |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50610000 - Repair and maintenance services of security equipment

## Release History

- 19 Mar 2026 at 14:33 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/025255-2026
- 29 Jan 2026 at 14:33 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/008104-2026
- 27 Jan 2026 at 16:29 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/007279-2026
- 13 Oct 2025 at 15:02 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/064895-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/025255-2026
  19th March 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/008104-2026
  29th January 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/007279-2026
  27th January 2026 - Transparency notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/064895-2025
  13th October 2025 - Pipeline notice on Find a Tender

## Notice URLs

- http://Tremorfa.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ae8d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ae8d.json.