---
title: "Customer Relationship Management (CRM) System"
ocid: "ocds-h6vhtk-05cc39"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05cc39"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05cc39.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05cc39.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NOTTINGHAMSHIRE COUNTY COUNCIL"
published: "2025-10-14"
---

# Customer Relationship Management (CRM) System

Buyer: NOTTINGHAMSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05cc39

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05cc39.json)

## Summary

Nottinghamshire County Council has completed a procurement process for a Customer Relationship Management (CRM) System under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software. This contract was awarded on 17 September 2025 and involves the procurement of cloud-based software services to enhance the council's capability in managing complaints, correspondence, Freedom of Information requests, and data incidents. The industry category is software supply services, and the project spans various regions across the UK, including UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, and UKK. The procurement was conducted through a limited procurement method, focusing on direct award without prior publication of a competitive call as per the framework terms.

This tender presents significant opportunities for businesses involved in software service provision, particularly those specialising in cloud-based solutions and CRM systems. Digital Interactive Limited, identified as the supplier, exemplifies the type of business suited for such contracts, notably large-scale providers capable of delivering comprehensive module solutions without bespoke development. Business growth potential lies in meeting stringent public sector requirements efficiently, ensuring full compliance with procurement regulations and offering competitive pricing. Companies equipped to navigate framework agreements and deliver high-standard service offerings are well-positioned to compete for similar tenders.

## Notice

An effective CRM to log, record and be able to report on Complaints/ Correspondence/ FOI's/ SAR's/ Police requests & Data Incidents.

### Lot Information

Lot 1

Nottinghamshire County Council has awarded a contract for the provision of cloud-based software services via a call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software. The contract supports the delivery of an effective CRM to log, record and be able to report on Complaints/Correspondence/FOI's/SAR's/Police Requests and Data Incidents. The supplier was selected following a desktop evaluation of available services on the Digital Marketplace, in accordance with the framework's terms and conditions.

Options: This Call-Off Contract can be extended by the Buyer for one period of up to 12 months,

### Procurement Information

The contract was awarded via a compliant call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software. In accordance with the framework's terms and the Public Contracts Regulations 2015, Nottinghamshire County Council conducted a desktop evaluation of pre-approved supplier offerings listed on the Digital Marketplace. A total of 17 suppliers were longlisted based on their ability to meet the Council's functional requirements, pricing structure, and service availability. Following a comprehensive review of published service descriptions, pricing, and terms, the selected supplier Digital Interactive Ltd was identified as the only provider able to deliver all required modules and meet every specification criterion without the need for bespoke development or additional procurement. The framework permits direct award without further competition where a single supplier demonstrably meets all requirements. This approach ensures transparency, value for money, and full compliance with the framework's call-off procedure.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/065150-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Sep 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £105,900 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NOTTINGHAMSHIRE COUNTY COUNCIL |
| Locality | NOTTINGHAM |
| Post town | Nottingham |
| Postcode | NG2 7QP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF16 South Nottinghamshire |
| Local authority | Rushcliffe |
| Electoral ward | Trent Bridge |
| Westminster constituency | Rushcliffe |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DIGITAL INTERACTIVE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72268000 - Software supply services

## Release History

- 14 Oct 2025 at 11:36 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/065150-2025

## Notice URLs

- https://www.nottinghamshire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05cc39. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05cc39.json.