---
title: "WCC Children & Families Service Digital Front Door Solution Market Testing"
ocid: "ocds-h6vhtk-05cdf9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05cdf9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05cdf9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05cdf9.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "WARWICKSHIRE COUNTY COUNCIL"
published: "2025-10-22"
---

# WCC Children & Families Service Digital Front Door Solution Market Testing

Buyer: WARWICKSHIRE COUNTY COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-05cdf9

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## Summary

Warwickshire County Council is undertaking a procurement process titled "WCC Children & Families Service Digital Front Door Solution Market Testing." The focus is on the services industry, specifically communication software development services, aimed at implementing a modern digital solution with features like conversational AI and smart chatbots. This initiative is located in the UKG region and is currently in the planning stage. Key buyers include Warwickshire County Council, with planning details indicating a deadline for market testing returns by 11th November 2025. The procurement is categorised above the procurement threshold, aligning with public authority sub-central government standards under legal basis 2023/54.

This procurement presents lucrative opportunities for small and medium-sized enterprises (SMEs) specialising in innovative communication software solutions. The focus on a digital platform tailored to the needs of children and families implies that businesses with expertise in AI-driven technologies and user-friendly service interfaces could benefit significantly. The initiative supports long-term business growth with contract periods potentially extending to 2031, thereby fostering sustained collaboration and market presence for participating vendors. Businesses adept in creating intuitive, user-centric digital experiences are well-suited to contribute to this transformative project for Warwickshire County Council.

## Notice

Children and Families Service is exploring innovative approaches to deliver a modern, digital solution that acts as a digital front door, with intelligent features such as conversational AI, smart chatbots and intent recognition. This platform will enable families and partners to quickly and easily search for support, guiding them to the most appropriate services based on their needs.

### Planning Information

Warwickshire County Council will be using its e-tendering system (WarwickshireCC) for the administration of this procurement process. Providers must register with the system to be able to express an interest and download documents. The web address for the portal is:
https://in-tendhost.co.uk/warwickshirecc/aspx/Home
Registration and use of our portal is free. When registering you will be re-directed to the In-Tend sell2midlands site. If you already registered and have issues logging in then you may need to re-set your password. You will need to select "Log in to portal" next to Warwickshire County Council.
All correspondence or clarifications relating to this procurement must be via the portals' correspondence function. If you are having trouble registering with the portal please email us at: procurement@warwickshire.gov.uk
Providers must register on In-Tend and log in to our portal to express an interest in this project and to be able to correspond with us about this procurement.
The deadline for Market Testing Returns is 11th November 2025

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/067466-2025 |
| Notice type | UK12 - Procurement Termination Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | 11 Nov 2025 |
| Award date | Not specified |
| Contract period | 31 Mar 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Withdrawn |
| Lots status | Withdrawn |
| Awards status | Cancelled |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WARWICKSHIRE COUNTY COUNCIL |
| Additional buyers | Missing |
| Locality | WARWICK |
| Post town | Coventry |
| Postcode | CV34 4SA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Warwick |
| Electoral ward | Warwick Saltisford |
| Westminster constituency | Warwick and Leamington |
| Delivery location | TLG West Midlands (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212510 - Communication software development services

## Release History

- 22 Oct 2025 at 12:12 - TenderCancellation - UK12 - Procurement Termination Notice - https://www.find-tender.service.gov.uk/Notice/067466-2025
- 16 Oct 2025 at 12:58 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/065922-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/067466-2025
  22nd October 2025 - Procurement termination notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/065922-2025
  16th October 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.warwickshire.gov.uk
- https://in-tendhost.co.uk/warwickshirecc/aspx/Home
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05cdf9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05cdf9.json.