--- title: "Remote Monitoring and Management Services" ocid: "ocds-h6vhtk-05ce7f" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ce7f" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ce7f.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ce7f.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NORFOLK COUNTY COUNCIL" published: "2026-02-03" --- # Remote Monitoring and Management Services Buyer: NORFOLK COUNTY COUNCIL Current stage: Tender OCID: ocds-h6vhtk-05ce7f [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ce7f) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05ce7f.json) ## Summary Norfolk County Council initiated the tender process for "Remote Monitoring and Management Services" with the objective of acquiring ICT solutions designed to manage real-time monitoring of approximately 6,500 endpoints for schools. Located in Norwich, UK, the council aimed to complete this procurement under the "services" category using an open procedure. The process was conducted in compliance with UK legislation and had a substantial budget of £190,000, with the tender period closing on 21st November 2025. However, this tender was eventually cancelled as of 19th January 2026 due to the absence of acceptable bids, and a subsequent cancellation notice was issued on 3rd February 2026. This procurement opportunity originally represented a significant chance for technology service providers specialising in software maintenance and repair services. Such businesses could have leveraged this contract to establish or expand their influence in the public sector by offering bespoke ICT solutions tailored to educational institutions. Companies with capabilities in scalable monitoring systems and robust technical support would have been particularly well-suited to compete for this tender. Although the contract has been cancelled, businesses skilled in crafting competitive bids and innovative technology solutions should watch for any re-issuing or similar future procurement tenders from Norfolk County Council. ## Notice The Council is seeking to purchase on behalf of ICT solutions a Remote Monitoring and Management Services for Schools, which will include real-time monitoring of a minimum of 6500 endpoints and support. If additional endpoints are added, ICT solutions will require that the RMM is extended to those additional endpoints. Norfolk County Council runs ICT Solutions which supports schools with their ICT requirements, and assists several Schools, academies, Multi-Academy Trusts and other educational establishments with their ICT where requested. ICT Solutions is a traded service operated by Norfolk County Council working within its Digital Services department. Please note Norfolk County Council has joined the government's Devolution Priority Programme. This process has the potential to lead to the establishment of a county combined authority for Norfolk and Suffolk, with strategic powers, headed by an elected mayor. A consultation is under way. Government has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. One of these changes could happen without the other. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries. ### Lot Information Lot 1 Renewal: The Contract may be extended by up to 24 months at the Council's discretion. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/009380-2026 | | Notice type | UK12 - Procurement Termination Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Feb 2026 | | Submission deadline | 21 Nov 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Mar 2026 - 28 Feb 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £190,000 | | Lots value | £190,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Cancelled | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORFOLK COUNTY COUNCIL | | Additional buyers | Missing | | Locality | NORWICH | | Post town | Norwich | | Postcode | NR1 2DH | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH5 Norfolk | | ITL 3 | TLH51 Norwich and East Norfolk | | Local authority | Norwich | | Electoral ward | Lakenham | | Westminster constituency | Norwich South | | Delivery location | TLH15 Norwich and East Norfolk | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72267000 - Software maintenance and repair services ## Release History - 3 Feb 2026 at 11:34 - TenderCancellation - UK12 - Procurement Termination Notice - https://www.find-tender.service.gov.uk/Notice/009380-2026 - 17 Oct 2025 at 08:53 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/066143-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/009380-2026 3rd February 2026 - Procurement termination notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/066143-2025 17th October 2025 - Tender notice on Find a Tender ## Notice URLs - https://in-tendhost.co.uk/norfolkcc - https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ce7f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ce7f.json.