---
title: "Realistic Training Simulation System for Fire Control Operators"
ocid: "ocds-h6vhtk-05ceac"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ceac"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ceac.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ceac.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "YORK AND NORTH YORKSHIRE COMBINED AUTHORITY"
published: "2025-10-17"
---

# Realistic Training Simulation System for Fire Control Operators

Buyer: YORK AND NORTH YORKSHIRE COMBINED AUTHORITY  
Current stage: Planning  
OCID: ocds-h6vhtk-05ceac

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## Summary

The York and North Yorkshire Combined Authority is organising a procurement process concerning the acquisition of a realistic training simulation system for fire control operators. This initiative, currently in the planning stage, is crafted to enhance the preparedness and performance of such operators by simulating emergency call scenarios. Located in Northallerton within the United Kingdom, this tender pertains to industry categories including training simulators and emergency services equipment. Significant dates include a market engagement deadline scheduled for 14th November 2025. While the overarching aim is to support the continuous professional development of operators, the procurement will also feature objectives such as reducing response times and improving decision-making under stress. The anticipated contract period extends from January 2026 to December 2028, with the possibility of renewal.

This tender represents a lucrative opportunity for businesses involved in developing training simulators and information systems, particularly those capable of integrating complex, realistic scenarios tailored to local risks. Small and medium-sized enterprises (SMEs) are especially suited, with the invitation open to providers capable of offering immersive and adaptive solutions for fire control operations. Such businesses stand to benefit by showcasing their innovative simulation tools and potentially expanding their market reach within the emergency services sector. Companies providing performance tracking, feedback tools, and system integration capabilities are also likely to find this opportunity advantageous for growth.

## Notice

This project aims to procure a training system designed to enhance the preparedness and performance of fire control operators by simulating realistic emergency call scenarios. The system will replicate a wide range of incidents and caller behaviours, enabling operators to experience and respond to lifelike situations in a controlled environment. Objectives: * To provide fire control operators with immersive training experiences that closely mirror real-life emergency calls. * To improve decision-making, communication, and stress management skills under pressure. * To support continuous professional development through scenario-based learning. * To ensure consistency and quality in operator training across the service. Key Features Required: * A library of diverse, realistic call scenarios covering various incident types (e.g., fires, RTCs, medical emergencies, false alarms). * Interactive voice simulation with dynamic caller responses. * Scenario customisation to reflect local risks and operational procedures. * Performance tracking and feedback tools for trainers and trainees. * Integration capability with existing control room systems (if applicable). Expected Outcomes: * Enhanced operator confidence and competence in handling emergency calls. * Reduced response times and improved accuracy in call handling. * Strengthened resilience and adaptability in high-pressure situations. * A measurable uplift in training quality and operational readiness.

### Planning Information

North Yorkshire Fire and Rescue Service (NYFRS) aims to procure a training system designed to enhance the preparedness and performance of fire control operators by simulating realistic emergency call scenarios. The system will replicate a wide range of incidents and caller behaviours, enabling operators to experience and respond to lifelike situations in a controlled environment.
Objectives:
• To provide fire control operators with immersive training experiences that closely mirror real-life emergency calls.
• To improve decision-making, communication, and stress management skills under pressure.
• To support continuous professional development through scenario-based learning.
• To ensure consistency and quality in operator training across the service.
Key Features Required:
• A library of diverse, realistic call scenarios covering various incident types (e.g., fires, RTCs, medical emergencies, false alarms).
• Interactive voice simulation with dynamic caller responses.
• Scenario customisation to reflect local risks and operational procedures.
• Performance tracking and feedback tools for trainers and trainees.
• Integration capability with existing control room systems (if applicable).
Expected Outcomes:
• Enhanced operator confidence and competence in handling emergency calls.
• Reduced response times and improved accuracy in call handling.
• Strengthened resilience and adaptability in high-pressure situations.
• A measurable uplift in training quality and operational readiness.
To assist in understanding the market, and developing our Business Case and Procurement strategy, NYFRS would like to invite suitable providers to respond to the following questions:-
1. Would your organisation be interested in bidding for a contract in relation to this requirement? Y/N
2. With reference to the Objectives, Key Features Required and Expected Outcomes detailed above, please provide a brief outline of any relevant Solution(s) your organisation can currently offer.
3. What is unique about your organisation's approach to this Market?
4. Please provide an indicative rate card, and any other licensing, resourcing or costing information you feel may be relevant for implementation of the solution(s) your organisation is able to offer NYFRS.
Information included in response to this Market Engagement exercise will not form part of the assessment of any current or future competitive procurement exercise. 
Please send responses to james.buckley@northyorkshire.police.uk, no later than 3pm Friday 14th November

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/066242-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | 14 Nov 2025 |
| Award date | Not specified |
| Contract period | 1 Jan 2026 - 31 Dec 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YORK AND NORTH YORKSHIRE COMBINED AUTHORITY |
| Locality | NORTHALLERTON |
| Post town | Darlington |
| Postcode | DL7 8AD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Romanby |
| Westminster constituency | Richmond and Northallerton |
| Delivery location | TLE2 North Yorkshire |

## CPV Codes

### Divisions

- 34 - Transport equipment and auxiliary products to transportation
- 35 - Security, fire-fighting, police and defence equipment
- 48 - Software package and information systems

### Codes

- 34152000 - Training simulators
- 35000000 - Security, fire-fighting, police and defence equipment
- 48000000 - Software package and information systems

## Release History

- 17 Oct 2025 at 10:40 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/066242-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/066242-2025
  17th October 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ceac. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ceac.json.