---
title: "Voice Recording Solution Support"
ocid: "ocds-h6vhtk-05cf7d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05cf7d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05cf7d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05cf7d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE"
published: "2026-05-15"
---

# Voice Recording Solution Support

Buyer: POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE  
Current stage: Award  
OCID: ocds-h6vhtk-05cf7d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05cf7d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05cf7d.json)

## Summary

The recent procurement process managed by the Police and Crime Commissioner for North Wales Police & North Wales Police, located in Colwyn Bay, North Wales, involves the "Voice Recording Solution Support" contract in the services industry category. This contract is essential for compliance with legal requirements on voice recording for critical communications such as Airwave Radio, 999, and 111 calls. The procurement stage is complete, with the contract awarded to SVL Business Solutions, a large-scale supplier based in East Kilbride, United Kingdom. The procurement was conducted directly without competition due to its below-threshold value, with the contract period spanning from 20th April 2026 to 27th October 2028. The total value of the contract is £99,071 (net) and £123,839 (gross), with the agreement signed on 20th April 2026.

This procurement presents significant opportunities for businesses specialising in voice recording technology and related service support, as they can capitalise on the strategic need for comprehensive communication recording solutions in public safety and law enforcement sectors. Enterprises that provide innovative and reliable voice recording technologies or maintenance services could explore similar opportunities, especially if they can demonstrate capacity to support critical communication systems within legal frameworks. The successful contract by SVL Business Solutions highlights the potential for established companies in the large-scale supplier category to successfully secure and deliver on such contractual obligations within the public sector.

## Notice

It is a legal obligation for North Wales Police to have voice recording for Airwave Radio conversations, 999 and 111 calls etc. It is key that we have a supplier who supports this solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/044981-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 May 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 20 Oct 2025 |
| Contract period | 20 Apr 2026 - 27 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £99,071 |
| Contracts value | £99,071 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE |
| Locality | COLWYN BAY, NORTH WALES |
| Post town | Llandudno |
| Postcode | LL29 8AW |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL3 North Wales |
| ITL 3 | TLL33 Conwy and Denbighshire |
| Local authority | Conwy |
| Electoral ward | Glyn |
| Westminster constituency | Clwyd North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SVL BUSINESS SOLUTIONS |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98390000 - Other services

## Release History

- 15 May 2026 at 14:02 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/044981-2026
- 9 Apr 2026 at 09:25 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/032216-2026
- 20 Oct 2025 at 09:17 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/066595-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/044981-2026
  15th May 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/032216-2026
  9th April 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/066595-2025
  20th October 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://www.north-wales.police.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05cf7d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05cf7d.json.