---
title: "National Undertaking Service"
ocid: "ocds-h6vhtk-05d003"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d003"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d003.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d003.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NETWORK RAIL INFRASTRUCTURE LIMITED"
published: "2026-04-01"
---

# National Undertaking Service

Buyer: NETWORK RAIL INFRASTRUCTURE LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-05d003

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## Summary

Network Rail Infrastructure Limited has awarded a contract for a "National Undertaking Service" to Dignity Funerals Limited, catering to the funeral service industry across remote areas of England, Wales, and Scotland, with the procurement stage marked as complete. This contract was initiated through a direct award process due to technical reasons where competition was not viable. The contract period is scheduled from 21 April 2026 to 20 April 2031, with renewal options extending potentially until 2034. The contract was sealed on 1 April 2026, following a transparency notice, and businesses are advised to note the standstill period ending on 14 April 2026.

This tender represents a substantial opportunity for businesses involved in funeral services to expand their operations nationally, given the contractual requirements including rapid response and 24-hour service. Large-scale organisations equipped to handle sensitive situations, manage logistics effectively, and maintain stringent service standards without sub-contracting, are well-suited to compete. With a gross contract value exceeding £12 million, there is significant scope for business growth and long-term partnership with public authorities in the transport infrastructure sector.

## Notice

UK6 Contract award notice following publication of UK5 Transparency Notice notice. Undertaking Service is a fully national service including remote areas of England, Wales and Scotland. The supplier shall not sub-contract any part of the service. The supplier shall collect the deceased from an agreed position of safety (i.e. not trackside). The supplier shall provide a rapid response of the care and collection of the deceased following a fatality on the railway (arriving within a max of 2 hours). The supplier shall provide a 24 hour service 365 days a year and shall respond to call outs within 90 minutes. The supplier shall provide a National call centre with a 24 hour service for 365 days of the year and shall ensure that calls are answered and dealt with to the agreed KPI's. The supplier shall care for and deliver the deceased and their personal effects which are not retained by the police to the mortuary recognising the requirement of a police escort. The supplier's staff shall be dressed smartly and appropriately and use clean and discreet vehicles that are fully equipped with the appropriate equipment to attend Network Rail sites.

### Planning Information

If your organisation is able to provide a national service without sub-contracting any part of the service, please respond to this PIN notice by email to Julia.Petrova@networkrail.co.uk by 12:00, 20 of November 2025 to register your interest, titling your email ‘Network Rail Undertaking Services PIN’. Following receipt of your email, you will be issued with a response template which consists of various questions. 
Network Rail may request further engagement with suppliers who respond to this PIN, where clarifications would help provide further insight to the response already provided.

### Procurement Information

The direct award is compliant under the PA23 Schedule 5 Single suppliers due to an absence of competition for technical reasons, only a particular supplier can supply the services required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/030621-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Planning, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | 2 Feb 2026 |
| Award date | 31 Mar 2026 |
| Contract period | 20 Apr 2026 - 20 Apr 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £7,920,000 |
| Lots value | Not specified |
| Awards value | £10,692,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NETWORK RAIL INFRASTRUCTURE LIMITED |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8SW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DIGNITY FUNERALS |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98371000 - Funeral services

## Release History

- 1 Apr 2026 at 17:05 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/030621-2026
- 1 Apr 2026 at 14:22 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/030470-2026
- 20 Oct 2025 at 14:45 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/066803-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/030621-2026
  1st April 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/030470-2026
  1st April 2026 - Transparency notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/066803-2025
  20th October 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.networkrail.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d003. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05d003.json.