---
title: "ICO Case Management Capability - PME"
ocid: "ocds-h6vhtk-05d06a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d06a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d06a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d06a.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "INFORMATION COMMISSIONER'S OFFICE"
published: "2025-10-21"
---

# ICO Case Management Capability - PME

Buyer: INFORMATION COMMISSIONER'S OFFICE  
Current stage: Planning  
OCID: ocds-h6vhtk-05d06a

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## Summary

The Information Commissioner's Office, based in Wilmslow, UK, is in the planning stage of its tender process for a project titled "ICO Case Management Capability - PME," involving the software and information systems industry category. This initiative aims to transform their regulatory technology using Microsoft's Dynamics 365 platform. The procurement process is currently focusing on market engagement, with key milestones including a questionnaire submission due by 13:00 GMT on 11th November 2025, a webinar on 18th November 2025 at 14:00, and one-on-one supplier sessions from 25th to 27th November 2025. The tentative value of the contract is estimated at GBP 1,000,000, and it encompasses software package and information systems, software programming and consultancy services, along with system and support services.

This tender presents significant opportunities for businesses specialising in modular, scalable technology solutions, particularly if experienced with platforms like Dynamics 365. It invites technology and consultancy firms capable of providing innovative solutions that go beyond traditional case management, enhancing regulatory processes. The engagement phase encourages collaboration and feedback, enabling suppliers to influence the shaping of requirements and strategic direction. Participating businesses will not only gain potential business growth by aligning with the ICO's transformation goals but will also have a platform to showcase their expertise in modern technology solutions in a competitive array, supporting the ICO in pioneering regulatory operations.

## Notice

The Information Commissioner's Office (ICO) is embarking on an ambitious transformation of the regulatory technology that underpins our case management capability. At the heart of this initiative is the adoption of Dynamics 365 as a best-in-class modular platform. Prior to commencing formal procurement, we are engaging the market to: * Refine and validate our understanding of the broader opportunity, to demonstrate best practice in the application of new technology whilst maintaining public trust * Shape our requirements, drawing on sector best practices and supplier expertise to deliver a solution that goes beyond traditional case management * Gain insight into indicative costs, delivery timelines, and the organisational conditions we would need to enable for success. * Leverage supplier experience in delivering modular, scalable technology solutions for similar organisations. * Explore whether and how the partner role could be phased, beginning with strategic advisory and progressing through design, delivery, and implementation, subject to business case approval. By seeking supplier engagement at this early stage, we aim to draw on market insights to inform and refine our future requirements. This approach is intended to support a fair, competitive, and effective future selection process, ensuring we identify the right partner to help us transform our regulatory operations using Dynamics 365. Full details of the PME opportunity are available via Delta eSourcing: https://www.delta-esourcing.com/respond/7J4PX9EY8N. Please copy this URL into your web browser to gain access. If you do not have a Delta account, it is quick to setup. For any technical queries regarding the Delta eSourcing Portal please contact Delta at helpdesk@delta-esourcing.com, or via telephone on 0800 923 9236. To assist the ICO to develop its proposed service requirements, we would appreciate responses from interested potential providers to our questionnaire. Responses to the questionnaire should be submitted by 13:00 GMT on 11/11/2025 via Delta eSourcing: https://www.delta-esourcing.com/respond/7J4PX9EY8N To promote constructive discussion, we will be holding a webinar on 18th November 2025 at 14:00. In addition, suppliers are invited to book a one to one feedback session for 30 minutes which will be running over 3 days; 25th, 26th, or 27th November 2025. Each organisation may reserve a single slot on any of these dates to offer their input and raise any queries. Please note the 30 minute appointments will be allocated on a first come, first served basis. More specific engagement details are specified further in this notice. The value stated in connection with this PME is a speculative value at this stage, and bares no commitment. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Wilmslow:-Software-package-and-information-systems./7J4PX9EY8N To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/7J4PX9EY8N

### Planning Information

Responses are requested to a questionnaire which is available in the Delta eSourcing Platform together with a broader description of the request. 
Submission closing date is: 13:00 GMT on 11/11/2025 via Delta eSourcing: https://www.delta-esourcing.com/respond/7J4PX9EY8N. Please copy and paste this URL into your browser. For any technical queries regarding the Delta eSourcing Portal please contact Delta at helpdesk@delta-esourcing.com, or via telephone on 0800 923 9236.
Within Delta, a questionnaire submission document has been provided in the documents section for you to pickup, complete and submit on the Delta eSourcing platform only.
To promote constructive discussion, we will be holding a webinar on the 18th November 2025 at 14:00. You will need to register for this via the questionnaire submission document. There is a separate section for you to indicate your request to join the webinar.
In addition, suppliers are invited to book a 30 minute one-to-one session which will be running over 3 consecutive days on the 25th, 26th, or 27th November 2025. 
Each organisation may reserve a single 30minute slot on any of these dates to offer their input and raise any queries following the webinar. Please note that appointments will be allocated on a first come, first served basis. You can indicate your interest via the questionnaire submission or, after the webinar has taken place, you have the opportunity to request a one-to-one via Delta eSourcing messaging service but, you must register for one by 13:00 on 14th November 2025. 
TIMELINE:
ActivityDate & TimeAccess
Questionnaire publication - Tuesday 21 October 2025 - Via Delta eSourcing (link above)
Questionnaire closing date for submission & webinar registration - Tuesday 11th November 2025 at 13:00 hours - submit Via Delta eSourcing (link above)
Webinar - Tuesday 18th November 2025 – 2pm – 3pm - On teams, link will be shared with those that register via the questionnaire submission in Delta.
Request one-to-one slots via Delta messages By 13:00 on Friday 14th November.
Supplier one-to-one discussion sessions will be held on the following dates:
Each slot will be 30 minutes long
• Tuesday 25th November
• Wednesday 26th November
• Thursday 27th November only. Teams link will be shared with organisations that register their interest by 13:00 Friday 14th November

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/066972-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | 11 Nov 2025 |
| Award date | Not specified |
| Contract period | 31 Mar 2026 - 3 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INFORMATION COMMISSIONER'S OFFICE |
| Additional buyers | INFORMATION COMMISSIONER’S OFFICE |
| Locality | WILMSLOW |
| Post town | Stockport |
| Postcode | SK9 5AF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD62 Cheshire East |
| Local authority | Cheshire East |
| Electoral ward | Wilmslow West and Chorley |
| Westminster constituency | Tatton |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72200000 - Software programming and consultancy services
- 72250000 - System and support services
- 72510000 - Computer-related management services

## Release History

- 21 Oct 2025 at 09:05 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/066972-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/066972-2025
  21st October 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.delta-esourcing.com/respond/7J4PX9EY8N
- https://www.delta-esourcing.com/tenders/UK-UK-Wilmslow:-Software-package-and-information-systems./7J4PX9EY8N
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d06a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05d06a.json.