---
title: "Provision of CRM system"
ocid: "ocds-h6vhtk-05d0a0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d0a0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d0a0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d0a0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BATH & NORTH EAST SOMERSET COUNCIL"
published: "2025-10-21"
---

# Provision of CRM system

Buyer: BATH & NORTH EAST SOMERSET COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05d0a0

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## Summary

Bath & North East Somerset Council has completed a direct procurement process for the provision of a Customer Relationship Management (CRM) system and its integration with a new ticketing system, Expian. The procurement, classified under the 'goods' category, is part of the council's initiatives to enhance its digital infrastructure. Situated in Bath, within the UKK12 region, the council opted for a below-threshold direct procurement without competition, resulting in an active contract awarded to Good Technologies Limited of Manchester. This contract commenced on 16 October 2025 and will run until 15 October 2027, with a total gross value of £33,309. The award was finalised on 13 October 2025, with the buyer and supplier details registered under their respective identifiers.

This tender offers significant opportunities for businesses specialising in CRM systems and software integration. Small and medium-sized enterprises (SMEs) with capabilities in business transaction and personal business software packages could find substantial growth potential through similar public contracts. As the procurement was conducted below the competition threshold, it reflects a streamlined opportunity for businesses familiar with direct procurement processes. Organizations with a robust presence in digital solutions for public authorities will be well-positioned to partake in similar opportunities across the UK, potentially expanding their portfolios within municipal and sub-central government bodies.

## Notice

Provision of CRM system and integration with new ticketing system Expian

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/067060-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 Oct 2025 |
| Contract period | 15 Oct 2025 - 15 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £27,758 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BATH & NORTH EAST SOMERSET COUNCIL |
| Locality | BATH |
| Post town | Bath |
| Postcode | BA1 5AW |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | Bath and North East Somerset |
| Electoral ward | Kingsmead |
| Westminster constituency | Bath |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GOOD TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48400000 - Business transaction and personal business software package

## Release History

- 21 Oct 2025 at 11:10 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/067060-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/067060-2025
  21st October 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d0a0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05d0a0.json.