---
title: "Platform 360 - Omnichannel"
ocid: "ocds-h6vhtk-05d0ea"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d0ea"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d0ea.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d0ea.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "PLATFORM HOUSING LIMITED"
published: "2025-10-21"
---

# Platform 360 - Omnichannel

Buyer: PLATFORM HOUSING LIMITED  
Current stage: Planning  
OCID: ocds-h6vhtk-05d0ea

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## Summary

PLATFORM HOUSING LIMITED, a sub-central government public authority located in Solihull, is currently in the planning stage for a procurement process titled "Platform 360 - Omnichannel." This service-focused procurement seeks to explore market options for an omnichannel platform designed to enhance customer engagement. It spans various regions in the United Kingdom, including UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, and UKK. Participating businesses should note the scheduled pre-market engagement sessions from 5th to 13th November 2025. The procurement process includes a market engagement notice published on 21st October 2025, with a crucial milestone deadline on 29th October 2025. The procurement will adhere to legal standards outlined in the UKPGA 2023/54.

The "Platform 360 - Omnichannel" project offers significant opportunities for businesses in the communications network, communications infrastructure, and customer services sectors. Companies with strong alignment to public and housing sector values and capabilities in delivering innovative omnichannel solutions can gain from participating in this bidding process. With a contract period planned from February 2027 to January 2033, businesses have the potential to secure a long-term contract beneficial for growth and development within the public sector market. The preliminary engagement allows suppliers to present their capabilities and alignments in a 10-minute presentation, making it an excellent platform for businesses ready to showcase their innovative solutions and organisational values.

## Notice

Exploring options for procuring an omnichannel platform to support effective and consistent customer engagement. We are seeking to understand market capabilities, solutions and delivery models, to enhance the way we talk to our customers. Please respond to this notice by e-mailing procurementnotices@platformhg.com Pre-market engagement sessions to be held between Wednesday 5th November - Thursday 13th November for one hour per supplier. 10 minute presentation to be prepared to cover: - About the company - Company values - Alignment to the public/housing sector

### Planning Information

N/A

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/067187-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | 29 Oct 2025 |
| Award date | Not specified |
| Contract period | 1 Feb 2027 - 31 Jan 2033 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PLATFORM HOUSING LIMITED |
| Locality | SOLIHULL |
| Post town | Birmingham |
| Postcode | B37 7YD |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG32 Solihull |
| Local authority | Solihull |
| Electoral ward | Bickenhill |
| Westminster constituency | Meriden and Solihull East |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 32412000 - Communications network
- 32571000 - Communications infrastructure
- 79342300 - Customer services

## Release History

- 21 Oct 2025 at 14:44 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/067187-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/067187-2025
  21st October 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d0ea. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05d0ea.json.