---
title: "Ophthalmology Coordination Service Hub - Coventry and Warwickshire - Market Engagement"
ocid: "ocds-h6vhtk-05d0f2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d0f2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d0f2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d0f2.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NHS COVENTRY AND WARWICKSHIRE INTEGRATED CARE BOARD"
published: "2025-10-21"
---

# Ophthalmology Coordination Service Hub - Coventry and Warwickshire - Market Engagement

Buyer: NHS COVENTRY AND WARWICKSHIRE INTEGRATED CARE BOARD  
Current stage: Planning  
OCID: ocds-h6vhtk-05d0f2

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## Summary

NHS Coventry and Warwickshire Integrated Care Board (ICB) is currently in the planning stage of a public procurement process, seeking to establish an Ophthalmology Coordination Service Hub. This initiative falls under the administrative healthcare services industry and is targeted at improving non-emergency ophthalmology referral management across Coventry and Warwickshire. The procurement process is facilitated by NHS Arden and Greater East Midlands Commissioning Support Unit, acting as an agent for the ICB. Key events include an online market engagement event scheduled for 5th November 2025, with subsequent one-on-one sessions on 6th November 2025 to deliberate on the service specifications. Interested providers should register by 4th November 2025 to secure their participation. The procurement category is services, and the procurement value is projected at approximately £940,000 GBP.

This tender provides a strategic opportunity for businesses specialising in administrative healthcare services and call centre operations to expand their reach within the NHS framework and supply chain. With an emphasis on organisations capable of streamlining ophthalmology referral processes, it holds particular appeal for SMEs and Voluntary, Community and Social Enterprises (VCSEs) capable of offering innovative solutions to enhance patient referral pathways. As the contract period extends from April 2026 to April 2029, with potential renewals, successful bidders can secure a long-term partnership contributing to improved healthcare service delivery in the region. This opportunity is notably beneficial for entities seeking to solidify their presence in healthcare service facilitation and those adept at navigating regulatory requirements and patient care coordination.

## Notice

***THIS ADVERT IS FOR A MARKET ENGAGEMENT EVENT ONLY*** NHS Arden and Greater East Midlands CSU on behalf of NHS Coventry and Warwickshire ICB are seeking to run a market engagement event for providers who have the relevant experience and skills to provide an Ophthalmology Coordination Service Hub The Ophthalmology Coordination Service Hub (OCS) will support the system-wide approach to the management for all non-emergency (routine and urgent) ophthalmology referrals from community Optometry practices across Coventry and Warwickshire. The OCS will provide a single point of access, administering all incoming referrals from community Optometrists, offering patients a choice of providers in accordance with patient choice regulations, and submitting onward referrals to secondary care (accredited independent sector or NHS provision). The OCS supports the streamlining of ophthalmology referrals across the ICS, reducing delays to patients being referred from the community to secondary care and freeing up primary care capacity. For every routine and urgent referral, the service will provide patients with choice of access based on the referring condition, supporting patients being seen by the right person, in the right place, the first time. The service will not undertake clinical triage of incoming referrals.

### Planning Information

NHS Arden and Greater East Midlands CSU on behalf of NHS Coventry and Warwickshire ICB are seeking to run a market engagement event for providers who have the relevant experience and skills to provide a Ophthalmology Coordination Service Hub.
The market engagement event shall take place on 5th November between 10.30 and 11.30 am via Microsoft Teams. Interested providers should ensure that they register their interest via the Atamis Health Family system: https://atamis-1928.my.site.com/s/Welcome and search for opportunity reference C396253. Providers should ensure that they complete the short survey providing their organisation's details as well as reviewing the documentation provided by the ICB for their perusal. The survey will provide the opportunity for providers both to register their interest and to provide any comments they may have regarding the draft service specification and any other aspects of the information provided by the ICB. An opportunity for providers to request a one to one to discuss the service with commissioners will also be given via completion of the survey. These will take place on the 6th November 2025. Sessions will be scheduled on a first come first serve basis. These will take place Providers should note that only those who complete the survey will be provided with the relevant MS teams link to attend.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/067198-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | 1 Dec 2025 |
| Award date | Not specified |
| Contract period | 31 Mar 2026 - 1 Apr 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £783,333 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS COVENTRY AND WARWICKSHIRE INTEGRATED CARE BOARD |
| Additional buyers | NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT |
| Locality | WARWICK |
| Post town | Coventry |
| Postcode | CV34 4DE |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF11 Derby |
| Local authority | Derby |
| Electoral ward | Darley |
| Westminster constituency | Derby North |
| Delivery location | TLG13 Warwickshire CC, TLG33 Coventry |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 75122000 - Administrative healthcare services
- 79512000 - Call centre

## Release History

- 21 Oct 2025 at 15:02 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/067198-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/067198-2025
  21st October 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://atamis-1928.my.site.com/s/Welcome
- https://www.ardengemcsu.nhs.uk/
- https://www.happyhealthylives.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d0f2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05d0f2.json.