--- title: "NHS24 Workforce Management Solution - Market Review PIN" ocid: "ocds-h6vhtk-05d107" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d107" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d107.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d107.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "NHS 24" published: "2025-10-21" --- # NHS24 Workforce Management Solution - Market Review PIN Buyer: NHS 24 Current stage: Planning OCID: ocds-h6vhtk-05d107 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d107) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05d107.json) ## Summary NHS 24 is currently in the planning stage of a procurement process for a Workforce Management (WFM) solution. This initiative is marked with a Prior Information Notice (PIN) to conduct a market review. The procurement aims to acquire a modern, cloud-based WFM system that integrates with platforms like Amazon Connect and Microsoft O365, supporting 24/7 operations. The solution must cater to forecasting, scheduling, staff self-service, reporting, and system integration needs, and align with NHS 24’s digital infrastructure. Located in Glasgow, United Kingdom, NHS 24 invites suppliers to submit completed questionnaires by noon on 29th October 2025. The procurement is under the industry category of Software packages and information systems (CPV code 48000000). This tender presents a significant opportunity for businesses specialising in software package development, particularly those with capabilities in industry-specific solutions and cloud-based system design. Businesses that offer scalable, secure, and integrative systems that can easily align with large-scale operations such as NHS 24 will find this opportunity particularly suitable. Engaging in this initiative allows companies to position themselves for future collaboration opportunities with NHS-related services, leveraging experience in software tailoring to complex operational needs. Although this is currently a market engagement exercise rather than a formal procurement, it provides an advantageous platform for businesses to showcase their capabilities and potentially influence future procurement specifications. ## Notice NHS24 is undertaking a market review to inform the future procurement of a Workforce Management (WFM) solution. This Prior Information Notice (PIN) is issued to engage the market and gather information from suppliers capable of delivering a modern, cloud-based WFM system that supports 24/7 operations and integrates with platforms such as Amazon Connect and Microsoft O365. The solution will support NHS24's operational needs across forecasting, scheduling, staff self-service, reporting, and integration, and must be scalable, secure, and compatible with NHS24's digital infrastructure. Suppliers are asked to complete a questionnaire responding to a set of mandatory requirements, indicating whether their solution can meet each item. NHS24 seeks to understand current market capabilities ahead of any formal procurement activity. Suppliers must note that this Request for Information (RFI) is issued solely for the purpose of conducting market research and gathering information. It does not constitute a commitment to procure any goods or services, nor does it initiate a formal procurement process. NHS24 reserves the right not to proceed with any procurement activity following this RFI. No down-selection of suppliers will occur based on responses to this notice. All responses are to be provided in good faith and to the best of the supplier's knowledge. NHS24 will not reimburse any costs incurred in the preparation or submission of responses. Information provided in response to this RFI will be treated as confidential and will not be shared with third parties without prior consent. Participation in this market engagement exercise does not imply any advantage or disadvantage in any future procurement process. Completed questionnaires should be returned by noon, 29th October 2025. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/067231-2025 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Oct 2025 | | Submission deadline | Not specified | | Future notice date | 30 Oct 2026 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS 24 | | Locality | GLASGOW | | Post town | Not specified | | Postcode | N/A | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems - 48100000 - Industry specific software package ## Release History - 21 Oct 2025 at 15:21 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/067231-2025 ## Notice URLs - http://www.nhs24.com - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000813641 - https://www.publiccontractsscotland.gov.uk/ - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=813641 - https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00230 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d107. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05d107.json.