---
title: "IAG/Contact Centre/Customer Service apprenticeships"
ocid: "ocds-h6vhtk-05d1fd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d1fd"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d1fd.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d1fd.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DRIVER AND VEHICLE STANDARDS AGENCY"
published: "2025-10-22"
---

# IAG/Contact Centre/Customer Service apprenticeships

Buyer: DRIVER AND VEHICLE STANDARDS AGENCY  
Current stage: Award  
OCID: ocds-h6vhtk-05d1fd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d1fd)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05d1fd.json)

## Summary

The procurement process involves the Driver and Vehicle Standards Agency (DVSA) as the buying organisation, with a tender titled "IAG/Contact Centre/Customer Service apprenticeships" under the Education and training services category. The location focuses on Swansea, UK, and the procurement stage is completed with an award date of 8th October 2025. The procurement method applied was limited, executed through an award procedure without prior publication of a call for competition, as it fell outside the directive's scope. The project aims to support contact centre and deployment colleagues in Swansea.

This tender provides potential growth opportunities for businesses specialising in education and training services, specifically those experienced in apprenticeships for customer service and contact centre operations. Small and medium-sized enterprises (SMEs), like Gower College, which was awarded this particular contract, may find similar tenders lucrative, offering a chance to enhance their profile within the industry. This procurement process signifies ongoing demand for specialist training services, allowing business growth through fostering government agency partnerships.

## Notice

It supports the needs and development of contact centre and deployment colleagues in Swansea.

### Lot Information

Lot 1

It supports the needs and development of contact centre and deployment colleagues in Swansea.

### Procurement Information

This contract was awarded through a framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/067632-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 7 Oct 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £285,530 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DRIVER AND VEHICLE STANDARDS AGENCY |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS5 0DA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lawrence Hill |
| Westminster constituency | Bristol East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GOWER COLLEGE |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 22 Oct 2025 at 16:39 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/067632-2025

## Notice URLs

- http://www.gov.uk/dvsa

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d1fd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05d1fd.json.