---
title: "All Age CHC and Complex Care Digital End-to-End PatientManagement System - NHS Humber and North Yorkshire ICB"
ocid: "ocds-h6vhtk-05d21f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d21f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d21f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05d21f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS HUMBER AND NORTH YORKSHIRE INTEGRATED CARE BOARD"
published: "2026-03-05"
---

# All Age CHC and Complex Care Digital End-to-End PatientManagement System - NHS Humber and North Yorkshire ICB

Buyer: NHS HUMBER AND NORTH YORKSHIRE INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-05d21f

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## Summary

The NHS Humber and North Yorkshire Integrated Care Board has concluded its procurement process for an All Age Continuing Health Care and Complex Care Digital End-to-End Patient Management System. This contract aims to enhance case management efficiencies by integrating functionalities such as referral management, assessment, contracting, and payment processes into a singular digital platform. Scheduled to commence on 1 April 2026, the awarded contract will run for an initial term of three years, potentially extendable by another two years, depending on organisational changes and the ongoing responsibilities of Integrated Care Boards. The procurement utilised an open procedure aligned with the Procurement Act 2023, as per UK legislation directives.

This tender represents a substantial opportunity for businesses specialising in digital healthcare solutions. With an emphasis on software systems capable of managing NHS-funded care packages, this contract is particularly suitable for SMEs with innovative technologies that streamline patient management processes and enhance operational efficiencies within the healthcare sector. Companies that offer comprehensive digital solutions integrating web-based forms, workflow automation, and robust case management tools are encouraged to compete, as these features are pivotal in meeting the tender's requirements. Additionally, compliance with NHS Digital and Cyber Essentials certification is imperative, ensuring data security standards are met in the system's operational use. The awarded contract to CHS Healthcare Software Limited underscores the importance placed on SMEs that can deliver tailored healthcare management software solutions.

## Notice

NHS Humber and North Yorkshire Integrated Care Board (ICB), "theAuthority", requires an end-to-end digital system to support casemanagement of NHS funded care packages. The end-to-end digitalsystem will include functionality to manage, record and processreferrals, assessment, approval, contracting, payments. The systemwill ensure case management record information seamlessly flowbetween processes by connecting the entire lifecycle into one platformand through an enforced digital workflow. The system needs to supportthe delivery of All Age Continuing Care and Complex Care servicesaligned to Model ICB Blueprint guidance, and the strategic direction ofhealthcare systems to improve efficiency and productivity throughsystem functionality. The system is expected to become the primarysource of record keeping for all aspects connected with individualsreceiving or have received NHS funded care packages. The All Age Continuing Health Care and Complex Care Digital End-to-End Patient Management System software functionality will need to include, but not be limited to: The All Age Continuing Health Care and Complex Care Digital End-to-End Patient Management System software functionality will need to include, but not be limited to: * Referral management processes, including web-based forms and interoperability with the NHS Spine; * Case Management functionality, including data validity and audit recording processes; * Workflow Management, to encompass system automation / notifications for time bound events; * Document Management - pre-population and templates; * Financial Management process, including payments; * Reporting functionality, including how the system complies with All Age Continuing Care Patient Level Dataset; * Commissioning, Brokerage, Provider Marketplace & Provider Portal, to support the management of care providers; * Client Portal - for individuals to access details on assessment processes / outcomes; * Professionals Portal functionality - to allow documentation / evidence to be uploaded and shared with the Contracting Authority officers involved in an individual's care. It is anticipated that successful bids will be those based on offering a comprehensive software system solution, which offers key functionality to record and capture an individual's care, and offers innovation and improvements to efficiencies in operational processes. The Contracting Authority wishes to establish a single Supplier contract for the provision of an All Age Continuing Health Care and Complex Care Digital End-to-End Patient Management software system. The contract is scheduled to commence on 1 April 2026, with an initial term of three (3) years, with an option to extend for a further 1 (one) year, plus another 1 (one) year. In line with Department of Health and Social Care (DHSC) / NHS England proposals of organisational changes to Integrated Care Boards, there is limited information on whether Continuing Health Care / Complex Care services will remain a responsibility of Integrated Care Boards (ICB) in the future or transfer to another organisation. When the organisational changes are known, relevant amendments will be required to the contract between the ICB and the Supplier, this will be conducted within the provisions of the modification sections of the Procurement Act 2023 (PA23). UK2: Preliminary market engagement notice - Procurement Act 2023 was published on 23 October 2025, seeking expression of interest from interested suppliers in the marketplace. UK4: Tender notice - Procurement Act 2023 was published on 15 December 2025, inviting invitations to tender from interested suppliers in the marketplace.

### Lot Information

Lot 1

Renewal: The contract term may be extended by 1 year + 1 year.

### Planning Information

This Preliminary Market Engagement Notice sets out the Contracting Authority's requirement to seek to engage with suppliers of All Age Continuing Health Care and Complex Care Digital End-to-End Patient Management Systems, through 1:1 Supplier Demonstration events which will be held virtually via MS Teams. 
The purpose of the All Age Continuing Health Care and Complex Care Digital End-to-End Patient Management Systems supplier demonstration events is help further inform and provide further refinement to a specification of requirements, rather than a call for competition. 
The 1:1 Supplier Demonstration events will be held virtually via MS Team on Monday 3 November 2025. 
Each interested Supplier will be provided up to 30 minutes to present a high-level overview of their All Age Continuing Health Care and Complex Care Digital End-to-End Patient Management System, and the opportunity for up to 15 minutes for Questions and Answers.
Interested Suppliers are invited to register their interest to attend a Supplier Demonstration Event via the e-procurement system Atamis - https://health-family.force.com/s/Welcome. 
Reference: C396596 - All Age CHC and Complex Care Digital End-to-End Patient Management System
If a Supplier is not already registered on the Atamis e-procurement system, they will need to register, before gaining full access to the documentation and to be able to submit their expression of interest for the Supplier Demonstration event.
The deadline to register interest to this notice is 17:00hrs - 30 October 2025.
The Contracting Authority will collate responses received via the Atamis e-procurement procurement from interested Suppliers. Thereafter, invitations will be sent Suppliers directly via the Atamis e-procurement portal with the details of the timings for the Supplier Demonstration event. 
The Contracting Authority reserves the right to vary the Preliminary Market Engagement in order to ensure an open and transparent process is followed. The publishing this Preliminary Market Engagement Notice does not commit the Contracting Authority or Supplier to a future procurement, nor provide any process exemptions or preferential treatment to any parties expressing an interest. The Contracting Authority will not be liable for costs incurred by any interested Supplier in participating in this Supplier Demonstration Event exercise.
The proposed Supplier Demonstration Event aligns with the Procurement Act 2023, which encourages preliminary market engagement to better understand available solutions and inform procurement strategies. Such preliminary market engagement is designed to be transparent and non-committal, ensuring a fair and open procurement process for all potential Suppliers.
If progressed, any future tendering process will be conducted in accordance with the requirements of the Procurement Act 2023 and Procurement Regulations 2024.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019739-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Mar 2026 |
| Submission deadline | 22 Jan 2026 |
| Future notice date | 30 Oct 2025 |
| Award date | 4 Mar 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,354,165 |
| Lots value | £1,354,165 |
| Awards value | £992,350 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS HUMBER AND NORTH YORKSHIRE INTEGRATED CARE BOARD |
| Locality | EAST RIDING OF YORKSHIRE |
| Post town | Hull |
| Postcode | HU10 6DT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE12 East Riding of Yorkshire |
| Local authority | East Riding of Yorkshire |
| Electoral ward | Willerby and Kirk Ella |
| Westminster constituency | Kingston upon Hull West and Haltemprice |
| Delivery location | TLE Yorkshire and The Humber, TLE1 East Yorkshire and Northern Lincolnshire, TLE2 North Yorkshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHS HEALTHCARE SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48613000 - Electronic data management (EDM)
- 48814000 - Medical information systems
- 72210000 - Programming services of packaged software products
- 72260000 - Software-related services

## Release History

- 5 Mar 2026 at 08:56 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/019739-2026
- 15 Dec 2025 at 17:04 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/083064-2025
- 23 Oct 2025 at 08:42 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/067681-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/019739-2026
  5th March 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/083064-2025
  15th December 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/067681-2025
  23rd October 2025 - Preliminary market engagement notice on Find a Tender
- https://health-family.force.com/s/Welcome
  Interested Suppliers will be able to view this opportunity via the live opportunities list on the 'Health Family' e-procurement system, Atamis (https://atamis-1928.my.site.com/s/Welcome). Click on 'View our Live Opportunities' from the home page, available on the following link: https://health-family.force.com/s/Welcome . Once you have found the opportunity (via the search function, using the title "HNYICB All Age CHC & Complex Care Digital End-to-End Patient Management System" or reference number "C406402"), to gain full access to the bid documentation (including questionnaires), you will need to click on 'Register interest' - this will take you to the log-in page. Suppliers not already registered on the Atamis system, you will need to register before gaining full access to the documentation and be able to submit a bid.

## Notice URLs

- https://atamis-1928.my.site.com/s/Welcome
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://xylaservices.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05d21f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05d21f.json.